Role Summary
The Sales Operations Specialist is a newly created, cross‑functional role designed to materially improve the efficiency and effectiveness of the Global Sales organization. This position consolidates and formalizes several operational responsibilities that are currently handled at the senior leadership level, including CRM and CPQ operations, training, enablement, cross‑functional process improvement and program management of these responsibilities.
The role serves the operational backbone of the global sales organization, ensuring that sales systems, data, and processes operate reliably, consistently, and at scale across regions. By owning these responsibilities, end‑to‑end, this role enables senior sales leadership to focus more heavily on strategy and growth initiatives.
Scope
- Function within the global team that executes processes from Lead to Quote.
Key Responsibilities
Cross‑Functional Process Improvement
- Identify recurring operational pain points and inefficiencies across the sales organization.
- Create requirements and process documentation in conjunction with global teams.
- Lead cross‑functional initiatives to streamline workflows and improve execution.
- Serve as a liaison between Sales, Sales Operations Teams, IT, Product Management, Finance, and other stakeholders.
- Support special projects, executive requests, and change initiatives as needed.
Sales Systems Ownership (CRM & CPQ)
- Act as the daily business owner and primary business administrator for CRM, CPQ and related sales enablement platforms.
- Provide day‑to‑day operational support for sales users, including troubleshooting quoting, forecasting, and data issues.
- Manage user access, permissions, licenses, and role assignments in coordination with IT.
- Own and maintain global quote approval workflows and sales system governance.
- Partner with IT and business stakeholders to define, prioritize, and implement system enhancements and process improvements.
- Lead global training efforts for CRM, CPQ, Co-pilot AI and related sales processes.
- Develop and maintain training materials, playbooks, and recorded content.
- Drive adoption and compliance with standard sales processes and tools across regions.
- Track training completion and identify adoption gaps requiring follow‑up.
New Hire Onboarding & Operational Readiness
- Own the sales operations portion of new‑hire onboarding for sales and related roles.
- Maintain and execute a standardized onboarding checklist covering systems, access, and training.
- Coordinate with IT and other support teams to ensure timely and complete setup.
- Actively identify and close onboarding process gaps that impact productivity.
Core Deliverables
- Stable, well‑governed CRM and CPQ environments with high user satisfaction and adoption.
- Scalable training and onboarding programs that accelerate sales productivity.
- Documented and improved sales and sales operations processes that reduce friction and rework.
Required Skills & Experience
- 2 – 4 years of experience in sales operations, revenue operations, or commercial analytics.
- Hands‑on knowledge of CRM and CPQ platforms (e.g., Microsoft Dynamics, quoting tools).
- Demonstrated ability to lead cross‑functional projects and process improvements.
- Excellent communication skills with the ability to translate technical concepts for business users.
- Experience designing and delivering training or enablement programs is strongly preferred.
- Education – Bachelor of Business Administration or equivalent
Physical Requirements
- International Travel approximately 10%
MA: $78,872 - $104,506
Skills Required
- 2-4 years of experience in sales operations, revenue operations, or commercial analytics.
- Hands-on knowledge of CRM and CPQ platforms (e.g., Microsoft Dynamics, quoting tools).
- Demonstrated ability to lead cross-functional projects and process improvements.
- Excellent communication skills with the ability to translate technical concepts for business users.
- Experience designing and delivering training or enablement programs.
- Bachelor of Business Administration or equivalent.
IPG Photonics Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about IPG Photonics and has not been reviewed or approved by IPG Photonics.
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Equity Value & Accessibility — An Employee Stock Purchase Plan offers a 15% discount with a lookback feature and is available in the U.S. and Germany. This broad-based equity program is consistently highlighted as a standout component of total rewards.
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Leave & Time Off Breadth — PTO typically starts around three weeks with growth over tenure, alongside roughly 10–12 paid holidays and noted carryover options. Time-off policies are often viewed as a strong part of the package.
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Strong & Reliable Incentives — Annual bonuses are emphasized as a meaningful part of total compensation. Company materials and role descriptions explicitly include bonuses as part of the offering.
IPG Photonics Insights
What We Do
IPG Photonics is the world leader in fiber laser technology, offering solutions for applications across a wide array of industries. Headquartered in Marlborough, USA, the company has developed a robust, vertically integrated supply chain, developing key technology components in-house, thus enabling the most reliable, powerful, and efficient laser solutions. With over 30 locations across the globe, we are committed to developing innovative products that provide reliable, cost-effective solutions for our customers’ needs.
