Tosoh SMD, Inc. is a global leader in semiconductor materials. Our superior products help customers introduce cutting-edge technologies that make our lives easier and move us into the future. Our state-of-the-art manufacturing facility and materials laboratory located in Grove City, OH manages the entire life cycle of our products, including supply chain development, research and development, manufacturing, testing and distribution.
Our innovative and devoted team of scientists, engineers, metallurgical experts, manufacturers and managers continuously collaborate and strategize to improve and create new materials for a wide range of customers' semiconductor needs. These products are used in many final applications like automotive, mobile devices, computers, artificial intelligence, 5G networks and industrial automation. As one of over 100 Tosoh Corporation's family of companies our motto is "We Make the Material That Makes Your Devices Work".
Position Charter
The Sales Operations Specialist is responsible for daily sales operations including on-time delivery performance, supporting new business inquiries, and facilitating commercial process improvements. The Sales Operation Specialist will also interact with customers to provide information in response to inquiries, complaints, and services provided.
Position Profile
Full time / Exempt
The Sales Operations Specialist reports to the Inside Sales Manager.
Major Duties and Responsibilities
* Support customer order management and on time delivery
* Manage incoming customer requests for quotes (RFQs)
* Support New Product Engineering in completing product costing and executing outgoing customer quotes
* Manage CRM activity to ensure timely and accurate dispositions of Business Opportunities
* Execute customer agreements and pricing methodology as defined by marketing
* Report on commercial KPIs to senior level management and troubleshoot areas of concern
* Identify and escalate risks to on time delivery or other critical business functions
* Support and execute special projects including functional improvements, ERP automation, and commercial standards
* Support Customer Service functions as needed including order entry and navigating customer portals
* Manage customer-owned materials and reclaim materials
* Answer customer inquiries in a timely manner through verbal and written communication
* Resolve problems by effectively communicating internally and externally
* Maintains a positive attitude and communicates effectively and professionally with team members
* Other related duties as required
Education
* Bachelor’s degree required; preferred fields include sales, marketing, business or engineering.
* 5+ years of experience with technical products in a customer service, engineering, or production planning role required
* Lean Six Sigma certification or equivalent experience is preferred
Skills and Qualifications
* Strong understanding of manufacturing processes, ERP and global organizations required
* Understanding of manufacturing, product specifications, customer agreements, market conditions and other factors related to product pricing / quotation
* Strong algebraic math and analytical skills required
* Well organized and disciplined approach to process execution
* Effective communication with global customers and internal personnel
* Excellent interpersonal skills with the ability to effectively communicate and coordinate across organizational and cultural boundaries
* Proficiency with a variety of computer applications including Microsoft Office and ERP system Competencies
* Customer centric
* Problem solving
* Collaboration
* Organized execution
* Interpersonal effectiveness
Physical Requirements
* Change management
* Presentation skills
* Active listening
* Business acumen
* Time management
* Must be able to stand and walk for brief periods of time
* Must be able to sit for extended periods of time
* Must be able to communicate both verbally and written
Tosoh SMD, Inc. is an Equal Opportunity Employer M/F/Disabled/Veterans
Skills Required
- Bachelor's degree (sales, marketing, business, or engineering preferred)
- 5+ years experience with technical products in customer service, engineering, or production planning
- Strong understanding of manufacturing processes, ERP systems, and global organizations
- Proficiency with Microsoft Office and ERP systems
- Strong algebraic math and analytical skills
- Understanding of product specifications, customer agreements, and pricing/quotation methodology
- Effective verbal and written communication with global customers and internal personnel
- Well organized and disciplined approach to process execution
- Ability to sit for extended periods and stand/walk for brief periods
- Lean Six Sigma certification or equivalent experience
What We Do
Tosoh SMD, Inc. is an international manufacturer and supplier of high-purity thin-film deposition materials, specifically sputtering targets. The company provides critical materials for use in the semiconductor, flat panel display, and solar energy industries. Through its global sales network, Tosoh SMD delivers advanced materials and solutions designed to enhance performance and reliability in semiconductor fabrication processes.
