Internal Sales Support Coordinator (m/f/d)

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MentorMate creates durable technical solutions that deliver digital transformation at scale by blending strategic insights and thoughtful design with brilliant engineering. With mature and established practices in enterprise web and mobile development, quality engineering, technical architecture, human-centered design, cloud, DevOps, data, and analytics, the company provides challenging careers in a friendly and global people-oriented environment. We value every team member and share our success through flexible working models, competitive pay and benefits, and advancement opportunities. MentorMate Paraguay was established in 2023 after the acquisition of Software Natura and is the Latin American headquarters of our global digital transformation consultancy efforts. 

As part of global technology company Tietoevry Create, MentorMate enables people to work on impactful, global projects for recognizable brands and grow their careers in a team of over 10,000 experts. 

About the role 

The Internal Sales Support Coordinator will provide effective user support for the CRM system while ensuring compliance with internal sales processes and procedures. This role is critical in supporting the Sales team and other stakeholders by maintaining data integrity and facilitating contract management. 

About the team 

As the face and voice of the company, MentorMate’s sales and marketing teams collaborate with departments across the organization to provide exceptional employer branding, event management, public relations, and client and talent prospect discovery. 

Responsibilities

• Provide day-to-day user support for the CRM system, including troubleshooting, issue resolution, and training

• Ensure CRM users adhere to the Opportunity Management Process

• Collaborate with Sales and other stakeholders to understand their needs and requirements for the CRM system

• Configure and customize personal CRM views to meet user needs, working with technical resources as needed

• Manage user access and permissions, ensuring data security and compliance with company policies

• Monitor and maintain data quality and integrity within the CRM system

• Create and maintain reports and dashboards to support business decision-making

• Document system changes, user procedures, and best practices for the CRM system

• Review sales contracts according to Tietoevry internal processes and procedures

• Ensure timely service delivery and provide extended customer support when needed

• Participate in operating unit rollouts and support contract management topics

• Coordinate and execute agreed and assigned tasks on behalf of or together with the business

• Contribute to standardization in the contract compliance area   

Qualifications:     

• Bachelor's degree in Business Administration, Finance, Computer Science, or a related field

• 2+ years of experience supporting CRM systems, preferably in a Sales environment

• Knowledge of Microsoft Dynamics, Salesforce.com, or other CRM systems

• Fluent in English, both written and spoken; proficiency in any Nordic language is an advantage

• Strong analytical and problem-solving skills 

While some benefits may vary by employment status and location, in general, we offer

• Professional Growth: Clear career path, vertical and horizontal advancement opportunities

• Regular Salary Raises: Following the curve of your career path and performance

• Social Security (IPS): Access to medical coverage and retirement

• Aguinaldo: Legally mandated benefit

• Work Where You Want: Choose to work remotely, in-office, or a combination of the two

• Upskilling: Various trainings, knowledge sharing events, personal learning budget

• Referral Program: Bonus for referring employees

• Teambuilding: Enjoy team gatherings and communities of interest

#LI-DNI

At Tietoevry, we believe in the power of diversity, equity, and inclusion. We encourage applicants of all backgrounds, genders (m/f/d), and walks of life to join our team, as we believe that this fosters an inspiring workplace and fuels innovation. Our commitment to openness, trust, and diversity is at the heart of our mission to create digital futures that benefit businesses, societies, and humanity. Diversity, equity and inclusion (tietoevry.com)