Sales Operations Specialist at JoomPro

JoomPro is the first end-to-end cross-border B2B marketplace. We aspire to create a new level of service in the wholesale purchasing market. We give everyone, anywhere in the world, the opportunity to order goods from factories in China easily and efficiently. After a successful launch in Brazil, we are now expanding to Mexico to bring seamless wholesale trade to new markets.

JoomPro is one of the key businesses of Joom, an international tech-centric group of e-commerce companies founded in 2016 in Latvia. Joom Group also includes other businesses: Joom, a platform for global shopping; JoomPulse, a data platform that provides analytics and recommendations for marketplace sellers; and Onfy, a pharmaceutical marketplace in Germany. Joom Group has offices in Latvia, China, Portugal, Germany, and Brazil, with its headquarters in Lisbon, Portugal. We work as one international team, sharing knowledge and collaborating across countries, businesses and products.

Now we are looking for a Sales Operations Specialist in Brazil who will oversee JoomPro sales workflow and ensure seamless sale deal management. The position provides the candidate with an opportunity for personal and career growth.

Responsibilities

• Review B2B sales workflows and processes
• Manage and optimize the sale process, ensuring smooth implementation and client satisfaction
• Serve as the primary point of contact for clients during the pre-sale stage, addressing any inquiries and resolving issues
• Collaborate cross functionally with other divisions such as Finance, Legal, and Payments
• Maintain accurate records in the customer relationship management (CRM) system
• Assist with revenue tracking and ad hoc reporting

Requirements

• At least 2 years of experience in B2B sales or sales operations
• Knowledge of B2B sales processes and workflows
• Decision-making skills for determining sales technologies to adopt
• Analytical thinking that promotes making data-informed decisions
• Experience in CRM systems and proficient knowledge of Excel
• Project management skills
• Fluent Portuguese and English

We offer

• Compensation package: base salary and performance-based bonuses, CLT employment
• Office-first: flexible hours with a possibility to work remotely 52 days per year, and 30 days of paid annual leave
• Care & Wellbeing: extended health insurance for the employees, their spouses, and children (including dental care), transportation and daily meal allowance, and 100% paid sick leave
• Team & Growth: collaboration with colleagues across Portugal, Brazil, Latvia and China, with opportunities for promotions, professional trainings, and English courses
• Community & Engagement: annual team building activities, knowledge-sharing workshops, and a strong sense of team work

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