Sales Operations Representative (Hybrid - 2-3 days on-site)

Job Summary

Responsible for managing customer accounts and serving as the main point of contact for both internal and external partners, while ensuring accurate data entry, reporting, and process management to support operational efficiency and achieve Belkin’s sales growth objectives. The position also oversees order management activities, including purchase orders, customer returns, and product samples, ensuring accuracy, timeliness, and compliance with company policies. 

Working Hours:

• 6:00 am - 3:00 pm PST

Specific Responsibilities:

Data Management & Operations  

• Transfer and update data from hard copy to digital databases and organize files within SharePoint for auditing and record-keeping purposes. 

• Maintain customer profiles with accurate, current information and verify outdated records for necessary updates. 

• Support reporting and dashboard accuracy through timely data updates, reconciliations, and verifications. 

• Perform transactional tasks related to order management, customer rebates, and vendor compliance as needed. 

• Manage high-volume data entry and data transfers with precision and attention to detail. 

• Provide data entry and administrative support across the organization to ensure information consistency and accessibility. 

• Search for and investigate information contained in files or systems to support business inquiries and reporting. 

• Regularly audit and reconcile system data to identify and correct discrepancies. 

Sales Operations Support 

• Assist in the development and management of customers through operational excellence. 

• Prioritize and communicate daily customer needs in a high volume, fast-paced environment. 

• Assist the sales teams in achieving their sales growth plans through executing order management and ensuring timely order processing 

• Manage and track customer rebates through Salesforce. 

• Analyze account health through cost-to-serve metrics to identify opportunities for improvement. 

• Prepare and distribute analytical reports as needed that help maximize profitability and mitigate loss. 

•  Investigate, dispute, and mitigate vendor compliance discrepancies and fines 

• Work closely with sales, inventory management, marketing, and product development teams to review, resolve and respond to customers’ requests. 

• Collaborate with cross-functional teams and divisions to manage current processes and identify areas of improvement in cost, quality, and process to support the broader business objectives. 

• Identify, validate, and execute opportunities for process optimization while assessing and addressing gaps or risks in operational efficiency. 

General Compliance 

• Adhere to the organization and department procedures and guidelines, including maintaining a clean and safe work environment. 

• Fulfill responsibilities under ISO 9001 and 14001; understand and fully support ISO system. 

• Understand and follow company rules and regulations. 

• Perform all other duties as assigned and required. 

Education and Experience Requirements:

• Bachelor’s degree in Business Administration, or 4 years in a corporate environment, preferably in operations. 

• Experience working with Amazon and knowledge of Vendor Central (preferred). 

• Knowledge and experience with Salesforce (preferred). 

• Proficiency in Microsoft Office Suite, with advanced skills in Excel. 

• Strong organizational and analytical skills with the ability to manage multiple priorities in a dynamic environment. 

• Self-motivated and capable of working both independently and collaboratively as part of the sales operations team. 

• Strong attention to detail and the ability to “wear many hats” in a fast-paced, team-oriented environment. 

• High level of accuracy and consistency in data handling. 

• Agility to multitask and adapt to shifting priorities. 

• Excellent verbal and written communication skills. 

• Strong sense of ownership, accountability, and initiative.