The Role
Manages merchant and corporate customer onboarding, gift card order fulfillment, post-sales requests, invoicing, payment reconciliation, fraud controls, SLA monitoring, reporting, and process improvements. Collaborates with Account Management, Finance, Compliance, Product, and Technology teams to ensure efficient commercial operations and customer service delivery.
Summary Generated by Built In
ABOUT THE TEAM
TrendPay is where cutting-edge payment technology meets seamless user experience. This team designs and manages end-to-end payment solutions for millions of users across the globe. Trendyol Pay is focused on building secure, fast, and reliable payment infrastructure not just for today’s needs, but for the future of digital commerce.
We simplify every transaction and elevate user confidence through technology-driven, customer-first design.
Responsibilities
- Manage end-to-end merchant and corporate customer onboarding processes, including KYB documentation, contract administration, account setup and required internal approvals.
- Execute end-to-end corporate gift card order operations, including order validation, pricing and payment verification, code generation/allocation, delivery and fulfillment confirmation.
- Manage post-sales operational requests from corporate customers, B2B2C partners and internal sales teams, including order tracking, code delivery, redemption inquiries and issue resolution.
- Coordinate invoicing, payment collection, account reconciliation and discrepancy resolution processes with Finance and other relevant stakeholders.
- Implement operational controls to prevent duplicate orders, incorrect code issuance, unauthorized deliveries, payment discrepancies and potential fraud or misuse.
- Monitor operational performance and service level agreements (SLAs) across sales channels, identifying bottlenecks and ensuring timely resolution of pending transactions and customer requests.
- Maintain accurate operational records and prepare regular reports on onboarding, orders, fulfillment, reconciliation and service performance.
- Identify and drive process improvements, automation and self-service initiatives to increase operational efficiency, reduce manual workload and improve scalability.
- Collaborate with Account Management, Finance, Compliance, Product and Technology teams to ensure seamless execution of commercial agreements and operational processes.
- Execute end-to-end corporate gift card order operations, including order validation, pricing and payment verification, code generation/allocation, delivery and fulfillment confirmation.
- Manage post-sales operational requests from corporate customers, B2B2C partners and internal sales teams, including order tracking, code delivery, redemption inquiries and issue resolution.
- Coordinate invoicing, payment collection, account reconciliation and discrepancy resolution processes with Finance and other relevant stakeholders.
- Implement operational controls to prevent duplicate orders, incorrect code issuance, unauthorized deliveries, payment discrepancies and potential fraud or misuse.
- Monitor operational performance and service level agreements (SLAs) across sales channels, identifying bottlenecks and ensuring timely resolution of pending transactions and customer requests.
- Maintain accurate operational records and prepare regular reports on onboarding, orders, fulfillment, reconciliation and service performance.
- Identify and drive process improvements, automation and self-service initiatives to increase operational efficiency, reduce manual workload and improve scalability.
- Collaborate with Account Management, Finance, Compliance, Product and Technology teams to ensure seamless execution of commercial agreements and operational processes.
Expected Qualificiations
- Bachelor's degree from a reputable university,
- Min 6 years of experience in corporate customer management and sales (preferably worked in loyalty programs with gift card rewards),
- Written and verbal communication skills with the ability to persuade, convince and explain complex concepts in a simple manner,
- Self-motivated, results driven, and autonomous taking responsibility for achieving your targets,
- Proven track record in ability to generate business,
- Good network in the channels as well as the key customers on the market,
- Good command of MS Office applications,
- Analytical thinker and advanced Excel skills,
- Good in English communication,
- Min 6 years of experience in corporate customer management and sales (preferably worked in loyalty programs with gift card rewards),
- Written and verbal communication skills with the ability to persuade, convince and explain complex concepts in a simple manner,
- Self-motivated, results driven, and autonomous taking responsibility for achieving your targets,
- Proven track record in ability to generate business,
- Good network in the channels as well as the key customers on the market,
- Good command of MS Office applications,
- Analytical thinker and advanced Excel skills,
- Good in English communication,
What We Offer
A hybrid working model with flexibility — a schedule that helps you find the right balance between flexibility and team bonding, including work-from-abroad opportunities and a summer working model.
A customizable FlexBenefits budget — Adjust your daily meal allowance, choose your health insurance package (and extend it to your spouse or children), and pick from additional benefits like fuel support or Trendyol shopping credits.
Comprehensive wellbeing support — Take advantage of our extended health package, which includes annual mini health screenings, access to location-based in-house doctors, psychologist and dietitian support, and HPV vaccination coverage.
Personalized training allowance and learning opportunities — Use your annual budget for any training or conference of your choice, explore our Learning Management System (LMS) anytime, and join in-person learning sessions offered throughout the year.
Responsibility from day one — Take full ownership from the start in a culture where every voice is heard and valued.
A diverse, international team — Collaborate with global peers across our offices in Berlin, Amsterdam, Dubai, and beyond, in a startup-spirited and collaborative environment.
Opportunities to grow with the best — Tackle meaningful challenges, develop through hands-on experience, and grow with the support of expert guidance and global mentoring.
Meaningful connections beyond tasks — Be part of team rituals, events, and social activities that help us stay connected and inspired.
Take the Next Step
If this role excites you, apply now and let’s take the next step together.
Want to get to know the team better first? Explore our Career Website, LinkedIn, or YouTube to learn more about #LifeatTrendyol and how we work.
Skills Required
- Bachelor's degree from a reputable university
- At least 6 years of experience in corporate customer management and sales
- Experience with loyalty programs and gift card rewards
- Strong written and verbal communication skills
- Ability to persuade, convince, and explain complex concepts simply
- Self-motivated, results-driven, and autonomous
- Proven ability to generate business
- Strong network across relevant channels and key market customers
- Good command of Microsoft Office applications
- Analytical thinking and advanced Excel skills
- Good English communication skills
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The Company
What We Do
We were founded in 2010 with a dynamic and agile start-up spirit. Since then, we have grown into a decacorn, backed by Alibaba, General Atlantic, Softbank, Princeville Capital, and several sovereign wealth funds. We believe that technology is the driver; e-commerce is the outcome. Thanks to our dedicated team, we are one of the top five e-commerce companies in EMEA and one of the fastest-growing e-commerce companies in the world! We deliver more than 1.5 million packages every day across 27 countries. We offer our 30 million customers a flawless shopping experience. Dreaming big is in our DNA: We're gearing up to be the leading global e-commerce platform. As a dynamic and passionate company, we are constantly growing with Trendyol Tech, one of the top R&D centres; Trendyol Express, the fastest growing delivery network; Dolap, the largest second-hand goods platform; and Trendyol Go, our instant food and grocery delivery service. And we’re not done yet! Now, we are on a journey to expand the positive impact we create to international markets. We opened our first international office in Berlin in May 2022 and Amsterdam followed in October 2022 and may others are on the way.
