Wallester is a cutting-edge financial technology company that specializes in providing innovative solutions for businesses seeking to modernize their payment systems. By offering white-label card issuance platforms, seamless integration with existing infrastructure, and comprehensive support for both digital and physical cards, Wallester empowers companies to enhance their financial services and customer experience. Recognized as a leader in the FinTech space, Wallester has earned a reputation for its state-of-the-art technology, security, and scalability. Whether you are a startup or an established enterprise, Wallester delivers flexible, reliable solutions tailored to meet the evolving needs of the digital economy.
Role SummaryThe Sales Operations Manager is responsible for driving operational excellence, optimizing workflows, monitoring performance, and ensuring team efficiency. This role blends performance management, process improvement, reporting, compliance oversight, and team support to deliver high-quality onboarding and operational outcomes.
Key Duties & ResponsibilitiesKPI & Performance Management- Develop, implement, and monitor KPIs for the team.
- Continuously adapt performance metrics to meet evolving business needs.
- Conduct regular evaluations of performance results and initiate appropriate follow-up actions.
- Prepare and deliver monthly performance and operational reports.
- Create customized reports upon request for management and stakeholders.
- Ensure accuracy, clarity, and timely distribution of all reports.
- Oversee invoice processing to guarantee timely and accurate payments.
- Coordinate with Finance to ensure proper allocation and documentation of invoices.
- Review manager communications within CRM and Admin Panel regularly.
- Conduct weekly audits of onboarding processes, including registration, documentation, agreement signing, and activation.
- Identify, escalate, and resolve systemic issues, delays, or ineffective processes.
- Monitor individual manager performance, including response time, conversion rates, and adherence to standards.
- Track and analyze errors, and develop improvement plans for underperforming managers.
- Organize mini-sessions for knowledge sharing and communication improvement.
- Propose and implement improvements to onboarding flows.
- Drive automation and simplification of existing processes.
- Ensure new flows align with KYC, Legal, Support, and other relevant departments.
- Strong analytical and KPI-driven mindset.
- Experience in operational process improvement.
- Excellent reporting and data presentation skills.
- Strong leadership, coaching, and team management capabilities.
- Knowledge of compliance requirements (KYC, Legal).
- Proficiency with CRM tools and workflow systems.
- Strong communication and stakeholder management skills.
- Competitive salary
- Health insurance compensation
- Career opportunities
- Supportive and caring Leadership
- A modern office in the center of Cannes
- A chance to work as part of a highly motivated and talented team
- Referral program
- Team building and Company Events
Top Skills
What We Do
Wallester is an Estonian-licensed financial institution and an official Visa partner since 2018, specialising in innovative digital financial solutions and card issuance. We empower companies across the European Economic Area (EEA) and the UK to streamline payments, launch branded cards, and scale efficiently.
What we do:
White-Label Solution with Embedded Finance:
Our White-Label solution enables businesses to integrate financial services directly into their platforms - a concept known as embedded finance. This allows companies to launch branded payment cards tailored to their specific needs, enhancing customer experiences and opening new revenue streams. We ensure a swift time-to-market with simplified integration and dedicated support from our implementation team.
Wallester Business: Corporate Expense Management:
Wallester Business is designed to modernise corporate expense management. It provides companies with instant access to virtual and physical Visa cards, streamlining financial processes through a modern app and comprehensive portal. Features include expense tracking, budget analytics, and seamless integration with accounting systems to enhance financial oversight and efficiency.
With a diverse team of over 140 professionals located in Estonia, Latvia, France and the United Kingdom, we are dedicated to developing high-quality, profitable products for our clients. Our passion for innovation drives us to improve and adapt to the evolving financial landscape continuously.
We aim to elevate businesses by providing the most advanced financial technologies, enabling them to reach new heights in efficiency and growth. We are always open to collaboration and eager to assist companies in navigating the future of finance.
Discover how Wallester can transform your financial operations and drive your business forward. Learn more at www.wallester.com and follow us on Instagram (@wallester_com) or Facebook (@Wallester)
