Sales Operations Manager

Meet Leaf Home, the leading provider of technology-driven home solutions that is on a mission to make homeownership easy. With more than 50% of consumers worried about the cost and effort of home maintenance, we focus on delivering remarkable, end-to-end experiences. Trusted by more than 1 million homeowners across US and Canada, Leaf Home is America's largest Direct to Consumer full-service provider of branded home services and products. Leaf Home and its products, including the patented LeafFilter gutter protection system, have earned numerous awards and recognition from Good Housekeeping, Qualified Remodeler, Angi, Consumer Reports, This Old House and other consumer review platforms.
Powered by people, Leaf Home's innovative products and services are delivered with convenience, trust, and quality via 200+ regional sales and installation offices along with comprehensive field support offices in New York and Hudson, Ohio. We believe we win together. Leaf Home has been consistently named one of the fastest growing private companies by Inc 5000 and recognized as a top employer nationally. Benefits of working at Leaf Home are wide-ranging and include:
Industry-best compensation packages | Fully paid health, dental, vision insurance | 401k with company match | Paid Time Off including paid parental leave | Individualized career development programs | On-demand lunch program | Childcare assistance | Free gym membership | Employee assistance programs, including legal, financial planning, and counseling | Employee discount marketplace | Employee Resource Groups such as VetConnect, DEI Committee, Women's Committee
Apply today and together we will unlock millions of customers' dream homes and your dream career at Leaf Home.
Position Summary: The Sales Operations Manager is responsible for managing and growing assigned territory through effective leadership of independent direct seller sales representatives. This person is the direct sales leader of multiple markets and/or Leaf Home products with the goal of making homeownership easy through a seamless sales quote process. The Sales Operations Manager will work closely with the Installation team to ensure accurate sales orders, timely product installation, customer satisfaction, and has overall accountability for sales operations including KPI performance.
Essential Duties and Responsibilities:

• Recruit, onboard, train, and retain direct sales representatives to meet established market goals.
• Lead in-depth training program for newly onboarded sales representatives and refresher training to tenured sales representatives.
• Maximize productivity and sales effectiveness through continual team training and proactive performance management.
• Provide customer and sales support by responding to customer inquiries and requests.
• Work closely with the Installation department and on-location to ensure total office productivity.
• Routinely review sales performance reports to identify areas of improvement and opportunity for assigned team/territory to ensure sales representatives meet or exceed established KPIs.
• Foster effective team communication through individual and team meetings.
• In applicable territories, will have responsibility for leading, developing, and managing, Assistant Sales Managers supporting other products and/or geographic regions.
• Perform ride-alongs provide training for new representatives and to provide coaching and feedback on sales performance for existing representatives.
• May lead local marketing and canvassing program to generate additional customer leads as necessary to meet established goals.
• Performs other duties as assigned by supervisor.

Experience and Minimum Qualifications:

• Bachelor's degree preferred, or equivalent combination of education, training, and experience.
• 5+ years of experience in a direct sales role or equivalent.
• Experience leading and managing a team of direct sales representatives in an assigned territory.
• Experience in generating performance reports from a CRM system and identifying key trends and insights.
• Ability to juggle various work activities and shift their attention from one task to another to meet the demands of different stakeholders without "dropping the ball."
• Ability to thrive in a fast-paced, high-energy, team-oriented environment and have a "roll up your sleeves" and "win every day" mentality.
• Hold oneself accountable and responsible while being self-driven in accomplishing goals.
• Detail-oriented and can focus on task at hand by finding the most efficient and effective pathway to completion.
• Excellent verbal and written communication skills at all levels to communicate with internal and external stakeholders articulately.
• Ability to logically connect ideas, scrutinize and evaluate arguments, find inconsistencies and errors in work, solve complex problems, and engage in reflection.
• Ability to provide timely and empathetic service through all communication channels keeping peer and customer needs first.
• Must hold a valid driver's license.
• Must have reliable transportation to/from job site to perform job duties.
• Proficiency using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project, and/or Access).
• Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Preferred Knowledge, Skills, Abilities or Certifications:

• Direct sales experience in the home services industry.

Travel Requirements:

• 25%-50% domestic travel required.

Overtime/Additional Hours Requirements:

• Additional hours may be required (exempt positions).

Physical Requirements:

• Normal office environment and field office/manufacturing/construction environment.
• Performs indoor work in a climate-controlled environment and performs work outside in varying temperatures and climates.
• Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

Diversity and Inclusion Statement
Leaf Home is committed to creating a diverse environment and is proud to be an equal opportunity employer. We strive to create an environment that embraces differences and fosters inclusion.
Equal Opportunity Statement
Leaf Home will recruit, hire, train, and promote persons in all job titles without regard to race, color, ancestry, national origin, gender identity or expression, sexual orientation, marital status, religion, age, results of genetic testing, veteran status, or physical/mental disability (except where the disability prevents the individual from being able to perform the essential functions of the job and cannot be reasonably accommodated in full compliance with the law).