Sales Operations Manager

Job Title: Manager/Director, Sales Operations

Pavilion Payments

Pavilion Payments enables the world’s gaming entertainment leaders to create amazing consumer experiences and maximize spend across all of their physical and digital properties. Our complete suite of payment solutions enables safe, secure, and trusted cash access at the cage, on the casino floor, or online. Our compliance and security solutions offer additional layers of automation and risk protection. And our analytics solutions enable clients to view performance across all of their gaming properties.

About the role

The Sales Operations role is crucial to the overall success of the Go-To-Market organization. It is the role of the Sales Operations Manager to serve as the catalyst in the execution of building and maintaining a scalable revenue and growth engine. The Manager execute a data-driven strategy and effective revenue process. The Manager will also play a key role in supporting the overall growth efforts of the Company and work cross functionally to lead or assist on important projects and provide reports that allow management to make strategic decisions to enable sales growth.

Who you are

· Support the sales team’s productivity and success with process improvements, measurements, tracking, and analytics (via measurable key performance indicators (KPI))

· Track, analyze and create monthly executive reporting data to include the following metrics:

o pipeline growth

o quota attainments

o win/loss rate

o sales team performance

· Own sales compensation administration including maintaining the sales compensation plans by individual, compiling monthly sales/revenue numbers associated with each sales person and applying the respective commissions earned, preparing a monthly report and submitting to the Sales Compensation Committee for review and approval to pay sales commissions.

· Own the end-to-end process of tracking the sales funnel and operational metrics and explore alternatives to improve performance.

· Collaborate regularly with all levels of the sales, marketing, and FP&A team members to ensure achievements are on track with sales opportunities vs forecasting, identify gaps, and explore solutions.

· Collaborate regularly with all levels of the sales, marketing, and FP&A team members for go forward forecasts and department planning (headcount planning, budgets, forecasts, technology costs)

· Assist the sales leaders with pipeline and opportunity inspection and forecasting

· Enhance sales productivity by leading the team via streamlined processes and improved tool management.

Skills & Competencies

· Strong analytical and organizational skills- Ability to perform the up-front diagnostic to develop the project plan and lead the implementation of programs designed to maximize revenue growth

· 5+ Years of Sales Operations experience in the areas described in the “Key Responsibilities”

· Experience working and interfacing with CSuite/Executive team(s) to execute or update on GTM initiatives

· Project Management- experience in designing, implementing, and managing projects

· Analyzed, built, deployed and maximized Sales/Revenue software, such as:

o CRM

o Collaboration

o Market and competitive intelligence

o Prospecting

o Enablement

o Marketing Automation

· Leadership and Emotional Intelligence

· Holds others accountable, knows how to balance pushing hard vs. supporting a team, has history of followers and the best want to work for them

· Can read others and develop trust. Influences and inspires others with confidence and emotion, will help win over management/CEO candidates

Qualifications

· Bachelor’s degree Business, Finance, Marketing, or equivalent work experience required

· Minimum of 7 years of Sales/Revenue operations experience in an SMB SaaS, B2B solution environment – Financial Technology and/or Gaming highly desireable

· 5+ years of experience managing resources, tasks, and workflows in operational management or similar role

· Minimum of 5+ years of hands-on experience with SFA/CRM including building complex dashboards & reports, custom report types, calculated fields, workflows, and data hygiene practices.

· SFA/CRM administration experience (2+ yrs.)

Pavilion Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department