A sales operations manager is responsible for overseeing and optimizing the sales processes, tools, and resources within an organization to ensure efficient and effective sales operations. They work closely with sales teams to streamline workflows, set performance metrics, analyze accounts, and volume levels within each vertical and implement strategies to improve productivity and revenue generation.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Sales Tools & Systems Management:
- Managing CRM systems and other sales technology to ensure they meet the needs of the sales team.
Process Improvement, Optimization & Strategic Support
- Developing and refining sales processes to improve efficiency and reduce bottlenecks.
- Proactively identify inefficiencies within sales operations and recommend data-driven improvements.
- Design, document, and present new or revised operational processes and procedures to sales leadership.
- Partner with Sales Managers and cross-functional teams to implement approved initiatives.
- Monitor outcomes of implemented changes and recommend refinements to drive continuous improvement.
Sales Operational Support:
- Maintain and review order accuracy, pricing accuracy, stock match rate and back-order rate. Also, review with team current and projected inventory levels. Support sales in production release and on time delivery.
- Review, monitor, and oversee sales workflows related to order processing, contract administration, customer rebate programs, and related operational activities.
- Research and analyze internal and external data to identify trends, risks, and opportunities for sales growth and operational/production improvement.
- Act as a liaison between Sales Operations and other company departments to support seamless execution of cross-functional processes.
- Prepare, maintain, and distribute reports, spreadsheets, presentations, and operational documentation.
- Prepare, maintain, and distribute reports, spreadsheets, presentations, and operational documentation.
- Inventory type code review and analysis of possible type changes based on sales data.
Sales & Customer Support
- Assist with sales order documentation, pricing sheets, customer records, and internal sales tracking tools.
- Support customer communications, including order confirmations, documentation requests, and coordination with internal teams.
- Prepare quotes, submittals, and supporting sales materials as needed.
- Resolve customer issues or complaints that fall outside standard operational procedures.
- Serve as a backup for Sales Managers by approving or overriding orders when required.
SUPERVISORY RESPONSIBILITIES
There are not direct reports into this role. However, the position involved with coaching sales staff.
QualificationsQUALIFICATIONS
- Minimum of 5 years of experience in operations, sales support, or a related role, preferably within manufacturing, distribution, construction, utilities, or wholesale environments.
- Proven ability to support multiple leaders and manage competing priorities in a fast-paced, deadline-driven environment.
- Strong proficiency in Microsoft Office, particularly Excel; experience with ERP, CRM, and order or expense management systems (e.g., SAP, Oracle, Paycom, Salesforce) preferred.
- Exceptional organizational skills with strong attention to detail and accuracy in documentation and reporting.
- Effective written and verbal communication skills, with the ability to work across teams and leadership levels.
- Demonstrated professionalism and discretion in handling confidential information.
- Bachelor’s degree in Business, Education, Training & Development, or a related field and 5 years of sales operations experience preferred.
- In-depth knowledge of sales technologies and demonstrated success in a leadership or management role strongly desired.
Must be proficient with Microsoft Office products (Word, Excel, Outlook, PowerPoint) and CRM.
DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing duties of this job, the employee is regularly required to use hands to handle, or feel, and talk or hear. The employee is frequently required to sit. The employee is occasionally required to lift and/or move up to 10 pounds and rarely lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.
WORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the office environment is usually quiet and the temperature is controlled.
Skills Required
- Minimum 5 years of experience in operations, sales support, or a related role
- Bachelor's degree in Business, Education, Training and Development, or a related field
- Experience in manufacturing, distribution, construction, utilities, or wholesale environments
- Ability to support multiple leaders and manage competing priorities in a fast-paced, deadline-driven environment
- Strong proficiency with Microsoft Office, particularly Excel
- Experience with ERP, CRM, and order or expense management systems
- Exceptional organizational skills and attention to detail and accuracy in documentation and reporting
- Effective written and verbal communication skills across teams and leadership levels
- Professionalism and discretion when handling confidential information
- Proficiency with Microsoft Word, Excel, Outlook, PowerPoint, and CRM systems
- In-depth knowledge of sales technologies
- Success in a leadership or management role
JM Eagle Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JM Eagle and has not been reviewed or approved by JM Eagle.
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Retirement Support — Retirement plans include a 401(k) with employer matching alongside a company-paid pension that vests after three years. This combination offers layered long-term savings support.
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Healthcare Strength — Health coverage includes medical, dental, and vision insurance, with day-one eligibility for these benefits noted for eligible salaried employees. The breadth of medical, dental, and vision coverage is a consistent component of the package.
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Leave & Time Off Breadth — Paid holidays, personal days, and vacation that increases with tenure are included for salaried employees. These elements create a structured time-off framework that expands with service.
JM Eagle Insights
What We Do
JM Eagle is an American corporation and the world's largest eco-conscious plastic pipe manufacturer. They specialize in the production of polyvinyl chloride (PVC) and high-density polyethylene pipes used across various sectors, including utility, plumbing, electrical, and irrigation. Committed to sustainability and innovation, JM Eagle focuses on delivering high-quality, durable infrastructure solutions while minimizing environmental impact and upholding stringent quality management standards.
