At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.
Sales Operations Manager – Türkiye
Lilly has a legacy spanning over 150 years and is steadfast in its commitment to create high-quality medicines for patients. Grounded in our values of Integrity, Excellence, and Respect for People, we infuse these principles into every facet of our daily work. With a rich history of pioneering research and development, Lilly stands at the forefront of groundbreaking opportunities.
Here in Lilly Türkiye , we are on the brink of an era of remarkable growth, one that aligns with our primary mission to unite caring with discovery to make life better for people around the world. As we embark on this exciting journey, the dedicated individuals at Lilly are positioned at the heart of our mission, driving us forward to realize our commitments to customers and patients. Recently, we were honored with the prestigious Great Place to Work award. This accolade is not just a testament to our organization’s achievements, but it also shines a spotlight on our steadfast commitment to our employees.
As the Turkey Sales Operations Manager, the main responsibility is to lead Turkey Sales operations team and partner with commercial leadership to improve Sales Force efficiency and performance by providing valuable insights through leveraging internal and external data including IQVIA, CRM, and other data sources. The role involves analyzing and interpreting data, regularly sharing detailed reports with key stakeholders with observations and actionable comments.
Key Responsibilities:
Act as an ambassador for SF effectiveness, working with sales management to provide data-driven guidance to Sales and Marketing for improved efficiency.
Collaborate with senior management to size the sales force and evaluate performance
Collaborate with Sales Management on the design of the sales targeting process for each brand, proactively identify gaps & provide solutions
Prepare Sales Force (SF) Effectiveness Reports & Scorecards, including Sales Target/Realization (Weekly & Monthly) and CRM/Activity reports, for regular updates to stakeholders.
Manage the CRM Tool (VEEVA), acting as the liaison between the Sales Team and the global CRM team for Key Performance Indicators (KPIs) on Veeva, and leading developmental projects with the global team.
Address Ad-Hoc Reporting Requirements from relevant stakeholders promptly.
Design the Sales Incentive program, implement the Sales Incentive Standard Operating Procedure (SOP), and prepare incentive payout reports quarterly/semesterly in collaboration with HR teams.
Lead and conduct refreshment trainings on Veeva CRM, weekly/monthly reports, and incentive processes for the sales team on a periodic basis.
Analyze Data to Draw Conclusions, identify best and worst practices, and propose solutions for continuous improvement.
Lead Affiliate Targeting Exercises and collaborate with all stakeholders.
Engage in Omni-Channel Engagement Processes, identifying target customer data sets.
Lead training on Lilly Sales Operations for new hires including Sales Representatives (SRs), District Sales Managers (DSMs), Access Managers and Business Unit Directors (BUDs).
Act in accordance with confidentiality and other relevant procedures regarding the processing of personal information.
Basic Requirements:
Education:
Bachelor’s Degree, preferably in Business, Economics, Statistics
Experience:
5+ years of experience in Sales Operations/Sales Force Effectiveness in pharmaceuticals.
Soft Skills:
Leading without authority
Cross-functional collaboration
Planning and organization
Problem solving
Strong interpersonal and communication skills
Excellent analytical skills
Technical Skills:
Proven strength in command of Microsoft Excel & Power Point
Prior knowledge of Veeva CRM Tool preferred
Proficiency in written and spoken English
Experience in power BI & Tableau preferred
Other Information:
This is an individual contributor role.
Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.
Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.
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What We Do
Eli Lilly and Company engages in the discovery, development, manufacture, and sale of products in pharmaceutical products business segment. For more than a century, we have stayed true to a core set of values – excellence, integrity, and respect for people – that guide us in all we do: discovering medicines that meet real needs, improving the understanding and management of disease, and giving back to communities through philanthropy and volunteerism.
