SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.
SALES OPERATIONS MANAGER (STARLINK CHANNEL SALES)
Starlink is the world’s largest satellite constellation delivering high-speed, low-latency broadband to customers around the globe. As the Sales Operations Manager, you will own the systems, processes, and data that make our reseller channel scalable and high performing. You will operate reseller portal onboarding, co-sell registration, Know Your Customer (KYC) requirements, and pipeline reporting from the channel—then turn that information into clean systems, dashboards, and workflows that make Channel Sales, Enterprise Sales, and every member of our channel more productive. You will work closely with Channel Sales, Sales Operations, Sales Enablement, Product, Legal, Finance, Compliance, and GTM engineering to remove friction between direct and indirect motions and unlock efficient indirect revenue.
RESPONIBILITIES:
- Own reseller portal onboarding operations, tiering workflows, portal readiness, and clean reseller data across CRM and reseller systems—so new and existing channel members can work productively without friction
- Design and operate co-sell registration as part of the tiering approval process, ensuring required information is captured completely and consistently before approval
- Build and run the quarterly channel data collection process to capture KYC and pipeline reporting from resellers; define how data is submitted, validated, stored, and used in systems and reports with Legal, Finance, Compliance, Sales Operations, and GTM engineering
- Partner with Channel Sales on reseller performance by owning the data, reporting, scorecards, and operational insights that help Channel Sales manage the channel—without owning reseller performance management or running business reviews
- Define and enforce service levels for portal onboarding, co-sell registration, quarterly KYC/pipeline submissions, and handoffs across Channel Managers, Sales Operations, Legal, Finance, and Compliance
- Collaborate with the GTM Engineer and Data Engineer to improve data quality, automate capture of KYC and pipeline inputs, and embed reseller-safe tooling that increases productivity for Channel Sales, Enterprise Sales, and channel members
- Establish success metrics for channel operations (portal onboarding cycle time, co-sell registration completeness, quarterly KYC/pipeline submission rate and quality, data usability in reports) and continuously optimize based on field and Channel Sales feedback
- Act as a trusted advisor to channel and enterprise leadership on operational bottlenecks, data readiness, and investments that scale indirect revenue and improve productivity across the channel
BASIC QUALIFICATIONS:
- Bachelor’s degree
- 5+ years of experience in channel operations, reseller operations, sales operations, revenue operations, or a related go-to-market function
- 1+ years of experience owning reseller or channel operational processes such as portal onboarding, registration workflows, PRM/portal operations, or channel data/reporting
PREFERRED SKILLS AND EXPERIENCE:
- Experience supporting Enterprise or complex B2B channel/reseller motions (ideally technology, SaaS, telecom, satellite/connectivity, or hardware)
- Experience designing or operating registration/tiering workflows and collecting KYC or equivalent compliance information from resellers
- Experience building systems or processes to collect recurring channel pipeline reporting and turn it into usable CRM data, dashboards, and operational insights for sales leadership
- Strong CRM discipline (HubSpot or Salesforce) and experience operating reseller portals or PRM platforms
- Data-driven mindset with ability to define and track channel ops KPIs (portal onboarding cycle time, registration completeness, quarterly submission rates, data quality, productivity impact)
- Excellent communication skills with the ability to document processes, train Channel Managers and resellers on portal/registration/data requirements, and drive cross-functional alignment without formal authority
- Experience working in high-growth, fast-paced environments with frequent product, pricing, and process changes
- Familiarity with co-sell motions, channel conflict resolution, and compliance workflows is a plus
ADDITIONAL REQUIREMENTS:
- Available to work extended hours and/or weekends as needed to support major product launches, reseller programs, certification events, or critical sales initiatives
- Willingness to travel as needed to support channel manager training, reseller enablement, and key events
ITAR REQUIREMENTS:
- To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.
SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.
Applicants wishing to view a copy of SpaceX’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to [email protected].
Skills Required
- Bachelor's degree
- 5+ years experience in channel operations, reseller operations, sales operations, revenue operations, or related go-to-market function
- 1+ years owning reseller or channel operational processes (portal onboarding, registration workflows, PRM/portal operations, channel data/reporting)
- Available to work extended hours and/or weekends as needed
- Willingness to travel as needed to support channel manager training, reseller enablement, and key events
- ITAR eligibility: must be U.S. citizen or national, U.S. lawful permanent resident, refugee, asylee, or eligible to obtain required authorizations from the U.S. Department of State
- Experience supporting Enterprise or complex B2B channel/reseller motions (technology, SaaS, telecom, satellite/connectivity, or hardware)
- Experience designing or operating registration/tiering workflows and collecting KYC or equivalent compliance information from resellers
- Experience building systems or processes to collect recurring channel pipeline reporting and convert into CRM data, dashboards, and operational insights
- Strong CRM discipline (HubSpot or Salesforce) and experience operating reseller portals or PRM platforms
- Data-driven mindset with ability to define and track channel ops KPIs
- Excellent communication skills to document processes, train Channel Managers and resellers, and drive cross-functional alignment
- Experience working in high-growth, fast-paced environments with frequent product, pricing, and process changes
- Familiarity with co-sell motions, channel conflict resolution, and compliance workflows
SpaceX Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about SpaceX and has not been reviewed or approved by SpaceX.
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Equity Value & Accessibility — Equity grants are a core part of total compensation, with periodic company-run tender offers that create liquidity before any public listing. These mechanisms can make the equity component feel materially valuable in practice.
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Healthcare Strength — The package includes comprehensive medical, dental, and vision coverage, with on-site clinics and health resources at major sites. This breadth of coverage is presented as a strong element of the offering.
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Wellbeing & Lifestyle Benefits — Major locations feature on-site amenities such as fitness facilities, food/coffee, clinics, and other conveniences. These lifestyle perks enhance day-to-day value alongside cash and equity.
SpaceX Insights
What We Do
SpaceX designs, manufactures and launches the world’s most advanced rockets and spacecraft. The company was founded in 2002 by Elon Musk to revolutionize space transportation, with the ultimate goal of making life multiplanetary. SpaceX has gained worldwide attention for a series of historic milestones. It is the only private company ever to return a spacecraft from low-Earth orbit, which it first accomplished in December 2010. The company made history again in May 2012 when its Dragon spacecraft attached to the International Space Station, exchanged cargo payloads, and returned safely to Earth — a technically challenging feat previously accomplished only by governments. Since then Dragon has delivered cargo to and from the space station multiple times, providing regular cargo resupply missions for NASA.
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