Sales Operations Manager, IT

About Us
SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people's lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja, the company has a proven track record of bringing disruptive innovation to market, and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 3,600+ associates, the company's products are sold at key retailers, online and offline, and through distributors around the world.
Sales Operations Manager
The position is based in Milan, Italy, hybrid 3 days a week.
The Sales Operations Manager (SOM) supports accurate, consistent, and transparent forecasting across the EMEA sales organization. This role focuses on disciplined execution of standardized forecasting processes, a clear weekly cadence, and strong alignment with Key Account Managers (KAMs) to ensure confidence in the numbers.
Key Responsibilities
Forecast Execution• Execute weekly and monthly sales forecasts in line with EMEA standards and timelines• Build forecasts using defined forecast building blocks, ensuring all changes are tied to clear, data-based drivers• Maintain a clear forecast bridge explaining week-over-week changes• Monitor forecast accuracy and proactively flag risks and opportunities• Joint business planning with the retailers/distributors• Ownership of operational execution of forecast - tracking booked vs forecast, alleviating holds, etc.
Reporting & Data• Prepare and maintain core reporting, including POS trends, inventory ladder• Leverage AI models and standard reports to support forecast accuracy and visibility• Ensure data accuracy and resolve basic data or reporting issues
Required Qualifications• Bachelor's degree in Business, Operations, Analytics, or a related field• 2-4 years of experience in Sales Operations, Forecasting, or Sales Support• Strong Excel skills and comfort working with data• High attention to detail and ability to work within structured processes• Strong communication and collaboration skills
Success Metrics• Sell out attainment within the 95%-105% target range• Timely and complete execution of weekly and monthly forecast cycles• Clear, data-backed explanations of forecast changes• Strong alignment with KAMs and input owners
Your Profile:• Fluent in Italian and English• 3-5 years of experience in demand planning/supply chain management or business analytics/financial role within the consumer products industry.• Ability to draw insights across multiple complex data sets and incorporate into decision making.• Ability to work in a collaborative team environment.• Past operational or sales experience with large retailers preferred.• Must have demonstrated strong analytical skills, attention to detail, and advanced proficiency in the Microsoft suite of products.• Strong communication, organization, project management and interpersonal skills.• Must be able to set priorities and juggle several tasks within a fast-paced, deadline driven environment with a positive attitude.
Our Culture
At SharkNinja, we don't just raise the bar-we push past it every single day. Our Outrageously Extraordinary mindset drives us to tackle the impossible, push boundaries, and deliver results that others only dream of. If you thrive on breaking out of your swim lane, you'll be right at home.
What We Offer
We offer competitive health insurance, retirement plans, paid time off, employee stock purchase options, wellness programs, SharkNinja product discounts, and more. We empower your personal and professional growth with high impact Learning Programs featuring bold voices redefining what's possible. When you join, you're not just part of a company-you're part of an outrageously extraordinary community. Together, we won't just launch products-we'll disrupt entire markets.
At SharkNinja, Diversity, Equity, and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja's innovation every day. We support ALL associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA.
Learn more about us:
Life At SharkNinja
Outrageously Extraordinary
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We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. SharkNinja will consider reasonable accommodations consistent with legislation, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact SharkNinja People & Culture at [email protected]