Company Description
Founded in 2003 and headquartered in Norfolk, Virginia, IPConfigure, Inc. is a privately held, veteran owned video surveillance software company focused on innovation and growth. We develop scalable IP video solutions with a modern, browser based interface that supports unlimited cameras, locations, and users across cloud and on prem environments.
Our Orchid VMS platform and SteelFin Appliances are trusted by organizations ranging from quick service restaurants to international ports, hospitals, and universities. As we continue to expand, we are focused on building strong customer relationships and delivering solutions that drive real business value.
Job Title: Sales Operation Associate Intern
Department: Sales
Position: Internship
Job Summary
The Sales Operations Intern is a dynamic, high-impact role at the center of the sales organization, responsible for driving revenue efficiency, strengthening customer relationships, and ensuring a seamless customer experience across the entire sales cycle. This role blends customer service, inside sales, account management, sales operations, and sales enablement into one strategic position that directly supports business growth.
The ideal candidate is highly organized, proactive, and detail-oriented, with the ability to manage multiple priorities while improving processes, optimizing CRM systems (Zoho), and enhancing team performance. Acting as a key connector between sales, operations, and cross-functional teams, the Sales Operations Intern ensures leads are properly managed, accounts are well-supported, orders are accurately processed, and customers receive a consistent, high-quality experience throughout their journey.
This is a critical role for someone who thrives in a fast-paced environment and wants to make a measurable impact on sales performance, operational efficiency, and overall customer experience.
Key Responsibilities
- Serve as the liaison between sales and internal teams (operations, finance, logistics, customer service) to ensure clear communication and alignment on customer needs and updates.
- Help support customer accounts by maintaining relationships, assisting with retention efforts, and identifying opportunities for additional sales
- Assist sales by conducting outbound calls, handling inbound inquiries, qualifying and routing leads, maintaining accurate CRM data, and assisting with pipeline progression and deal closure.
- Maintain and improve CRM (Zoho) data integrity by ensuring accurate proper structure of leads, accounts, opportunities, and support reporting and workflow optimization.
- Assist with sales enablement and training by providing tools, resources, onboarding support, and helping reinforce best practices across the sales team.
- Conduct sales research and support strategic initiatives, including market analysis, competitive research, and data-driven recommendations to improve performance.
Requirements
- Bachelor’s degree (completed or in progress) in Business Administration (including any specialty such as Marketing, Finance, Management, MIS or Operations), Communications, Economics, or other related business fields.
- Strong written and verbal communication skills with the ability to work effectively in a team environment
- Highly organized with strong attention to detail.
- Willingness to learn CRM systems
Nice to Have
- Proficiency with Excel/Google Sheets
- CRM or Ticketing system experience
IPConfigure, Inc. provides equal employment opportunities to all qualified persons and administers all aspects and conditions of employment without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical or mental disability, severe/morbid obesity, medical condition, military or veteran status, genetic information, marital status, ethnicity, alienage or any other protected classification, in accordance with applicable federal, state, and local laws.
Skills Required
- Bachelor's degree completed or in progress in Business Administration, Communications, Economics, or a related business field
- Strong written and verbal communication skills
- Ability to work effectively in a team environment
- Highly organized with strong attention to detail
- Willingness to learn CRM systems
- Proficiency with Excel or Google Sheets
- CRM or ticketing system experience
IPConfigure Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about IPConfigure Inc. and has not been reviewed or approved by IPConfigure Inc..
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Leave & Time Off Breadth — Time off is positioned as unusually generous, including 24 days of PTO, 10 holidays, and a month-long sabbatical every third year. Limited-duration remote work flexibility and small lifestyle perks like provided breakfast further add to perceived total rewards.
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Healthcare Strength — Core coverage is described as comprehensive, spanning medical, dental, and vision along with life and short- and long-term disability insurance. Access to both FSA and HSA options broadens how healthcare costs can be managed.
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Retirement Support — Retirement support includes a 401(k) with an employer match up to 4%. The offering is framed as solid or market-aligned for a smaller tech company, even if not positioned as best-in-class.
IPConfigure Inc. Insights
What We Do
IPConfigure is a video surveillance solutions company offering products that support single to multi-site configurations locally or via the cloud. Based on open standards, Orchid offers a full featured web-browser user interface and an open API for 3rd party integrations.
