Responsibilities
Execute pilot and rollout logistics designed by the Commercial team — coordinating store/merchant selection lists, field team briefings, timeline tracking, and on-the-ground issue resolution;
Own day-to-day administration of sales and incentive tooling (e.g. Zoho or other CRM tools, commission/incentive tracking platforms), including user setup, data hygiene, and recurring report generation;
Document, maintain, train, and enforce standard operating procedures for sales, promoter, and partner-facing processes;
Support partner and customer acquisition workflows end-to-end — from lead intake and routing through onboarding — identifying and fixing operational bottlenecks;
Monitor pilot and rollout data quality in real time, flagging anomalies or field execution issues to the Commercial Analyst;
Coordinate cross-functionally with Promoter Ops, FinOps, and Product to keep field-facing processes and tools running smoothly;
Produce recurring operational reports (e.g. pilot progress, tool usage, SOP compliance) for the Commercial team;
Escalate systemic issues (tooling gaps, process breakdowns, training gaps) with enough evidence to inform the next design decision, rather than solving them in isolation.
Qualifications
Aligned with PayJoy’s principles and culture;
3-5 years of experience in sales operations, business operations, or a data/analytics-adjacent role; experience in fintech, lending, or a high-volume field sales environment is a plus;
Comfortable owning the operational and administrative side of sales tools (CRM, incentive/commission tracking platforms, dashboarding tools) — configuring, maintaining data hygiene, and building reports, even without prior ownership of tool strategy;
Process-oriented: able to write, maintain, and enforce SOPs, and to spot where a process is breaking down before it shows up in the numbers;
Working knowledge of SQL and BI tools (Hex, Power BI, Looker, Tableau, or similar) sufficient to pull and sanity-check your own data; advanced modeling is not required;
Strong Excel/Google Sheets skills;
Exceptional communication and coordination skills, capable of working with field teams, promoters, and merchant partners in Bahasa Indonesia and English;
Willing to work on-site in Jakarta and to travel to field/market locations as pilots require;
Bachelor’s degree in Business Administration, Industrial Engineering, Finance, or a related field;
Must be detail-oriented and comfortable in a fast-paced, ambiguous, early-stage environment;
Startup or field operations experience is a plus.
Benefits
- 100% Company Funded : Private Health Insurance for employee and immediate family
- 20 days vacation
- Phone finance, headphone, home office equipment and wellness perks.
- USD$2,000 annual co-working travel benefit
- USD$2,000 annual professional development benefit
- USD$500 annual wellness benefit
Skills Required
- 3-5 years of experience in sales operations, business operations, or a data/analytics-adjacent role
- Experience administering CRM, incentive or commission tracking, and dashboarding tools
- Working knowledge of SQL and BI tools
- Strong Excel and Google Sheets skills
- Fluent communication and coordination skills in Bahasa Indonesia and English
- Willingness to work on-site in Jakarta and travel to field or market locations as required
- Bachelor's degree in Business Administration, Industrial Engineering, Finance, or a related field
- Detail-oriented and comfortable working in a fast-paced, ambiguous environment
- Experience in fintech, lending, or high-volume field sales
- Startup or field operations experience
PayJoy Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about PayJoy and has not been reviewed or approved by PayJoy.
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Fair & Transparent Compensation — Pay is considered market‑aligned for senior U.S. technical roles, and public salary bands help candidates benchmark and align expectations. Feedback suggests this transparency supports confidence that offers are competitive for role and location.
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Healthcare Strength — Company‑paid basic medical, dental, vision, life, and disability coverage is emphasized as a standout element versus many startups. Feedback suggests this reduces out‑of‑pocket burden and strengthens the core benefits foundation.
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Parental & Family Support — Paid parental leave and flexible hours are highlighted alongside dedicated time off. Feedback suggests these family‑oriented policies enhance the perceived completeness of the package.
PayJoy Insights
What We Do
PayJoy's mission is to deliver access to credit to the next billion people in emerging markets worldwide. Our unique mobile security technology gives customers the ability to afford their first smartphone on credit, using the phone itself as collateral, and then provides further access to credit to help weather life's unexpected financial surprises and climb the ladder of economic well-being. Founded in 2015, today PayJoy has reached millions of customers in a dozen countries around the globe, including Mexico, Brazil, Colombia, India, Kenya, and South Africa, and is on a strong growth path with support from major industry partners to bring credit to the next billion emerging consumers.
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