Sales Operations Analyst - Tock

Tock is looking for a Sales Operations Analyst to help support our Sales Team. You will work with your manager to develop and track revenue forecasting, team performance, and Key Performance Indicators to promote visibility across the organization. You have skills and interest in: data management, reporting, forecasting, and sales KPI management.
You will report directly to the Director of Sales Operations and may work remotely.
You'll Get To...

• Manage daily, weekly, monthly, and quarterly reports and KPIs inside and outside of the CRM.
• Collaborate with teams across the organization to keep all processes flowing.
• Analyze the data to provide impactful visualization and dashboards to ensure complex data are understood to give the sales team the output needed to plan outreach.
• Provide ongoing evaluation and reporting, identify gaps in process and recommend solutions.
• Support sales, marketing, and sales training teams with regards to ongoing CRM support, training, metrics, etc.
• Help to standardize processes, provide insights, and document business processes
• Provide work drivers based off market, competitor, experiences, and more. Work directly with Sales Leadership to align these work drivers with current strategy based on each market.
• Work directly with your manager to review the Sales Pipeline and enrich the data.
• You will help the Sales Team target Leads and Opportunities to grow the business.
• Work directly with the Sales Team to provide reliable data to help them manage their individual pipelines
• Identify opportunities to level-up sales engagement activities through utilization of our tech stack.
• Work with your manager to be co-administrator of Outreach.ai and provide insight to maximize Return on investment
• Report on Lead Handoff scoring, Demo scoring, Lead conversion, and Win Rate to reveal trends and help the team to grow their skills.
• Provide this data to Sales Leaders so they can improve results

Who We're Looking For

• Sales Data Analyst experience in a SaaS or e-commerce environment
• 1+ years experience using Salesforce CRM
• Experience with Rattle, Chili Piper, Business Intelligence tools and Outreach.io
• Background in automating data capture and presenting visual insights around data
• Experience with governance and production of reports, dashboards, and data integrity
• Expert-level understanding of Google Sheets, Excel (can perform complex functions) and similar tools
• Work experience maintaining a CRM system, and designing sales strategies.
• Understanding of sales administration processes, sales forecasting process, and CRM data
• Comfortable with measuring, interpreting, and making real-time decisions based on large volumes of sales and marketing performance data.

Benefits & Perks

• A choice between medical plans with an option for 100% covered premiums
• Flexible paid time off
• 401k with employer match
• Paid parental leave
• Fertility and adoption benefits
• Education reimbursement
• Pretax commuter benefits
• Employee Assistance Program
• Charitable donation match
• 6 Global Employee Resource Groups (ERGs)

Cash Compensation Range: $49,500 - $79,350 USD
The base salary for this position will vary based on job-related criteria including relevant skills, experience, and location, among other factors.
In addition to the cash compensation above (which includes base salary and, where applicable for eligible roles, may include on-target commissions or overtime pay), all Tock employees are eligible to receive equity in the company as part of their total compensation
Tock's Growth

• Fast Company's "Most Innovative Companies" in 2021
• Built In's "Best Places to Work" in 2020, 2021, 2022, 2023, and 2024
• Chicago Tribune's "Game Changer" Award for industry innovation
• Reached a global customer base of 30 countries operating in 200+ cities
• Processed over $1 billion in prepaid reservations
• Featured in: The New York Times, Bloomberg, GQ, Vice, Wired, Food & Wine, Eater, and more

About Tock and Squarespace
Tock empowers restaurants, bars, and wineries with the tools needed to build successful businesses and deliver exceptional experiences. With a robust reservation and table management platform, thousands of businesses all around the world use Tock to generate revenue, increase covers, and keep guests coming back. In 2021, Chicago-based Tock became a part of Squarespace (NYSE: SQSP), a design-driven platform helping entrepreneurs build brands and businesses online. Our team of more than 1,700 is headquartered in bustling New York City, with offices in Chicago, Dublin, Ireland, Aveiro, Portugal, and coworking spaces in the UK, Netherlands, and Australia. For more information about our company culture, visit www.squarespace.com/about/careers .
Our Commitment
At Tock, we embrace and celebrate the diversity of both our customers and employees. We are committed to equal employment opportunities regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.
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