The Sales Operation Circle Lead (Dept. Head) is responsible for ensuring that all sales operational activities run effectively, in a structured manner, compliant, and scalable. This is achieved by strengthening Sales Governance, Sales Processes, People Operations, System & Data Management, as well as tracking overall sales performance.
Responsibilities :
- Manpower & Training Support: Drive manpower planning, hiring/onboarding/offboarding execution, training delivery, and training material development.
- Sales Governance & SOPs: Define, implement, and enforce SOPs, operational workflows, and internal sales controls in alignment with corporate governance standards.
- Sales Performance & Cost Control: Monitor offline and online channel performance and expenditures against established targets and cost guardrails.
- Sales Operations & Enablement: Manage lead assignment, lead distribution, utilization, and sales attribution in collaboration with Analytics & Business teams, alongside supporting offline sales operational needs.
- Quality Control: Safeguard the quality of sales execution and processes through systematic monitoring, targeted sampling, and corrective action plans.
- System & Process Management: Serve as the primary Point of Contact (PIC) for system requirements, Business Requirement Documents (BRDs), User Acceptance Testing (UAT), workflow automation, and process improvement initiatives.
- Data, Incentives & Reporting: Maintain high data integrity for performance metrics, costs, incentive payouts, and executive reporting to serve as the organization's Single Source of Truth.
Requirements :
- Education: Minimum Bachelor’s degree (S1), preferably in Business, Management, Finance, Industrial Engineering, or a related field.
- Experience: Minimum 5–7 years of experience in Sales Operations, Sales Management, Business Process Management, or Sales Governance, with a proven track record of managing a team.
- Leadership & Core Skills: Strong stakeholder management, structured problem-solving, advanced analytical thinking, and a demonstrated ability to collaborate effectively across cross-functional teams.
- Prior professional experience within Banking, Fintech, or Consumer Lending sectors.
- Hands-on experience leading organizational transformation or continuous process improvement projects.
Skills Required
- Bachelor’s degree, preferably in Business, Management, Finance, Industrial Engineering, or a related field
- 5–7 years of experience in Sales Operations, Sales Management, Business Process Management, or Sales Governance
- Proven experience managing a team
- Strong stakeholder management skills
- Structured problem-solving skills
- Advanced analytical thinking
- Ability to collaborate effectively across cross-functional teams
- Professional experience in Banking, Fintech, or Consumer Lending
- Experience leading organizational transformation or continuous process improvement projects
What We Do
Amar Bank is transforming banking for the digital era since 2014. We're all about supporting small businesses and those who don't have access to conventional banks. Our AI and cloud technology hooks you up with personalized ways to save, pay, and handle your finances. Meet our star player: Tunaiku! As of 2023, Tunaiku has served more than 14 million loan applicants, enabling those who are in need to access over IDR 9 trillion loans. At Amar Bank, we aim to make a meaningful impact on the lives of our customers. Get ready to level up with our epic innovations! PT Bank Amar Indonesia Tbk is a participant in LPS guarantee, licensed and supervised by OJK.
