Sales Manager

At Moody, we believe that people are the most important ingredient of any business. It’s the people who ultimately determine what can be achieved. That’s why creating a culture based on trust, respect, and hard work is our top priority. We encourage our people to always reach higher, learn more, and live up to their potential, delivering our customers the best real estate solutions possible.

The Courtyard by Marriott Waterbury Downtown, managed by Moody National Management LP is currently looking for a Sales Manager to join our team. 

All associates are offered competitive pay, flexible scheduling opportunities, paid holidays and 401(k) with Employer Match. Full-time associates also enjoy paid time off and comprehensive benefits (including medical, dental, and vision).

The Sales Manager plans, solicits, books, and coordinates room sales to meet/exceed hotel profit objectives.

Essential Functions:

• Solicit, negotiate and book new and repeat business through various efforts, including outside sales calls, telemarketing, mailings, referrals, networking, etc. to maximize room revenue; develop relationships with corporate, business, travel industry, community organizations, professional associations, media, etc. to identify potential clients and increase market share. 

• Develop and implement a sales plan for the hotel; contribute to the development of a sales/marketing budget and monitor actual results against budget goals. 

• Notify/coordinate customer specifications with other departments and quickly, efficiently respond to customer issues, comments and problems to ensure a quality experience and enhance future sales prospects. 

• Survey, review and analyze competition, market trends, as well as customer needs and comments to develop new plans and programs and determine the potency of current plans and programs; conduct internet prospecting. 

• Implement Company/Brand programs and manage the operations of the department in a manner consistent with the Company’s policies and procedures. 

• Maintain accurate, legible records and files to provide group histories, rooming lists, group blocks, drop dates, and Banquet Event orders. 

• Participate in trade shows and community and professional organizations to maintain high visibility for the hotel and enhance revenue opportunities; conduct property tours. 

• Complete special projects and participate in task forces and committees as assigned. 

• Other duties as assigned by management.

Supervisory Responsibility:

• Supervises Sales Coordinators

Job Specifications:

• Solid working knowledge of revenue management concepts and techniques. 

• Extensive knowledge of brand’s frequent guest program, brand and hotel web site and both local and national negotiated corporate accounts. 

• Knowledege of brand systems such as Salespro, Fosse, Marsha, OnQ, and Opra

• Excellent interpersonal, analytical, written and verbal communicating, and negotiation skills. 

• Ability to work independently, with minimum direction, as well as interface effectively with all levels of management and maintain effective communication with corporate management. 

• Intermediate proficiency with MS Office products, especially Excel, Word, Outlook. 

• Good management/supervisory skills. 

• Excellent command of the English language; second language proficiency desirable. 

• Excellent time management skills and ability to multi-task and prioritize work

• Exceptional problem solving skills

• Ability to maintain customer focus

• Excellent organizational  and planning skills

• Ability to work well in a team environment

• Ability to follow corporate standards and procedures 

Experience and Education Requirements:

• Undergraduate degree in business, hospitality, or related field or equivalent combination of education &experience. 

• 3+ years of work experience in hotel sales/marketing

• 1+ years of work experience in a Sales management position

• 1+ years of work experience with the brand

• Proven successful track record is a sales position.

• Must have a valid Driver License and own transportation. 

• Any additional training required by manager.

Work Environment:

• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.  

• Local travel required weekly; national travel may be required on an annual basis to attend corporate or functional meetings.

• Work days and work hours may vary depending on property needs. 

• This position works indoors.