32 Hour contract, required to work weekends and evenings.
Applicant must be passionate about service, going the extra mile and provide exceptional service. You will provide a premium genuine and tailored customer service experience which exceeds our customers' expectations; contributing towards store targets. Your position will involve supporting the management team in day to day running's of the store. You will also be required to support and develop the team in what's required in their roles.
Responsibilities and skills
-Sales- identify opportunities to sell to our customers through, for example, alternative options, add on sales and outfit building.
-Able to work in a fast paced environment when required-work well individually and part as a team.
-Keep up to date with product knowledge and talk passionately about the brand.
-Eye for fashion, knowing how to build outfits and how to style.
-Actively engage/manage in store operational tasks, such as delivery, fitting room service, till transactions, keeping the store clean and tidy and replenishing stock.
-Confidently able to approach and communicate with people in a personable way.
-Confidently be able to lead and develop a team.
-Take pride in personal presentation
-Experience in retail fashion/ and or customer service required.
Skills Required
- Passionate about providing exceptional customer service
- Deliver premium, tailored customer service that exceeds expectations
- Support management in day-to-day store operations
- Coach, lead, and develop store team members
- Identify sales opportunities, including add-on sales and outfit building
- Experience working in a fast-paced environment; work well independently and as part of a team
- Keep up to date with product knowledge and speak passionately about the brand
- Eye for fashion; ability to build outfits and style customers
- Perform store operational tasks: delivery handling, fitting room service, till transactions, store upkeep, stock replenishment
- Confident, personable communication and approach to customers
- Take pride in personal presentation
- Experience in retail fashion and/or customer service
What We Do
Since its creation in 1971, Reiss has established a design philosophy centred on creating modern womenswear, menswear, accessories, and childrenswear that transcends time and trends. Today, we operate as a modern fashion house, offering attainable luxury collections of unwavering elegance. Our expert creative Product teams in our Head Office and Stores, work tirelessly to dress our customers in reliable Reiss style - supported by the exceptional planning and execution of our support functions. From Logistics to IT, Finance to Marketing, every team member is dedicated to ensuring uncompromised precision, quality, service and ethics. Our people are what make our business great. We embrace every person’s individuality and build market-leading teams across Head Office and Retail globally. We nurture ambition, curiosity, creativity and authenticity. A diverse community with two purposes: the precision of our craftsmanship and dedication to our customers.
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