Sales Manager | Gunwharf Quays

Reposted One Month Ago
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Portsmouth, Hampshire, England, GBR
In-Office
Mid level
Fashion • Information Technology • Logistics • Retail • Design
The Role
Lead in-store sales and operations on a 32-hour contract (weekends/evenings). Deliver premium, tailored customer service, hit store targets, coach and develop staff, drive add-on and outfit sales, maintain product knowledge and presentation, and manage daily store tasks like deliveries, tills, fitting rooms, stock replenishment, and merchandising.
Summary Generated by Built In

Why choose Reiss? 

Since its creation in 1971, Reiss has established a design philosophy centred on creating modern womenswear, menswear and accessories, that transcends time and trends. Today, we operate as a modern fashion house, offering attainable luxury collections of unwavering elegance. 

We are driven by a shared commitment to exceptional standards in the precision of our craftsmanship and dedication to our customers. For our retail teams, this means delivering elevated service, creating an inspiring store environment and working together to exceed customer expectations every day. 

We nurture a culture of curiosity, creativity and authenticity. The shared behaviours that bind us together are more than words. They’re the mindset, energy, and actions that shape how we work together and deliver as one: ambition, accountability, courage, commitment, focus and resilience. 

What’s the role about? 

Join our dynamic Retail team in  Gunwharf Quays as a Sales Manager on a 32hr contract. In this pivotal role, you’ll support the management team, ensuring team members are motivated to achieve targets and maintain a safe, efficient store environment. 

Who you are 

  • Previous experience of supervising a team 
  • Strong background in a customer facing role ideally within a premium or luxury environment 
  • Ability to guide and coach others 
  • Flexibility and ability to adapt to changing priorities 
  • Ability to work in a fast-paced retail environment 
  • Have excellent communication and interpersonal skills 
  • Have excellent organisational and decision-making skills 
  • Excels under pressure 


What you’ll be doing 

  • Delivering a premium, genuine and tailored customer service experience which exceeds our customers’ expectations 
  • You act as a role model; inspiring and guiding your team with dedication, integrity and genuine warmth 
  • Drive sales by monitoring the team’s KPIs and leading by example with exceptional service 
  • Work with the store leadership team to ensure clarity of business plan is cascaded throughout the team 
  • Providing an in depth knowledge of our brand and our products to our customers and your team  
  • Actively engage and undertake duties that supports the store operations  
  • Delivering team briefs and contribute to team meetings 
  • Supporting the store management in assisting with team development 

What we offer 

  • Seasonal business wear allowance. 
  • Generous employee discount up to 75% off. 
  • Rewarding bonus and commission structures. 
  • Workplace pension contributions. 
  • Health & wellbeing services. 
  • Medicash health support plan. 
  • Fitness discounts & cycle to work programme. 
  • Enhanced parental pay & family friendly policies. 
  • 25 days annual leave. 
  • Employee referral scheme. 
  • Career development opportunities. 

If you want to start your story at Reiss as our Sales Manager, don’t miss out - apply now! 

#WeAreReiss 

We recognise the importance and power of diversity within our business and, as such, we ensure that our people processes are fair, transparent and promote equality of opportunity for all candidates. 

It is our pledge that candidates will not be discriminated against on the grounds of gender, gender identity or expression, pregnancy, marital status, age, race, colour, ethnic background, nationality, disability, sexual orientation, religion, religious or similar belief. Every individual will be treated with respect. 

We know that some people won’t apply for a role unless they feel you don’t meet all of the requirements listed, so we want you to know that finding people who will add to our culture and have a learning mindset is incredibly important to us. Even if you feel you don’t tick all the boxes, we’d still like to hear from you.

Skills Required

  • Passionate about providing exceptional customer service
  • Deliver premium, tailored customer service that exceeds expectations
  • Support management in day-to-day store operations
  • Coach, lead, and develop store team members
  • Identify sales opportunities, including add-on sales and outfit building
  • Experience working in a fast-paced environment; work well independently and as part of a team
  • Keep up to date with product knowledge and speak passionately about the brand
  • Eye for fashion; ability to build outfits and style customers
  • Perform store operational tasks: delivery handling, fitting room service, till transactions, store upkeep, stock replenishment
  • Confident, personable communication and approach to customers
  • Take pride in personal presentation
  • Experience in retail fashion and/or customer service
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The Company
HQ: London
1,376 Employees
Year Founded: 1971

What We Do

Since its creation in 1971, Reiss has established a design philosophy centred on creating modern womenswear, menswear, accessories, and childrenswear that transcends time and trends. Today, we operate as a modern fashion house, offering attainable luxury collections of unwavering elegance. Our expert creative Product teams in our Head Office and Stores, work tirelessly to dress our customers in reliable Reiss style - supported by the exceptional planning and execution of our support functions. From Logistics to IT, Finance to Marketing, every team member is dedicated to ensuring uncompromised precision, quality, service and ethics. Our people are what make our business great. We embrace every person’s individuality and build market-leading teams across Head Office and Retail globally. We nurture ambition, curiosity, creativity and authenticity. A diverse community with two purposes: the precision of our craftsmanship and dedication to our customers.

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