the premiere, and fastest growing employee-owned Hallmark Gold Crown retailer in the East, is seeking a qualified for our location in . We are in the business of helping people capture their emotions and share them with one another. Our customers entrust us to help them show how much they care, to commemorate their most special occasions, provide comfort through challenging times, and to celebrate the everyday moments in between.
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Our retail teams are driven to reach store goals while delivering a memorable genuine experience to each of our customers. Our are key contributors in providing a 'caring team' atmosphere for our customers. They are most accessible to the consumer to answer all questions and are the primary resource of knowledge on the sales floor. We expect our to show initiative, be a team player, and exemplify excellence during every aspect of the customer experience.
- Infuse our Customer CARE program into the culture of the store in which you lead by example to drive retail sales by genuinely connecting with the customer, building relationships, and earning her business.
- Belief that the customer always comes first and is the most important individual to our business.
- Meet store specific Crown Rewards program enrollment goals on a consistent basis.
- Assist management in developing and training staff of new products and processes.
- Provide supervision and managerial support in the absence of the store manager and assistant store manager.
- Ability to learn and be efficient with our register system to ensure a positive and pleasant point of sale experience for our customers.
- Utilize outstanding selling skills during customer interactions to build sales and drive customer satisfaction.
- Proactively learn retail product knowledge for all merchandise to use when selling to the customer.
- Maintain and restock displays as directed by store management.
- Perform additional duties as assigned.
Do you like to inspire meaningful relationships and enhance people's lives? Do you like to celebrate others? Do you take pride in everything you do? If this sounds like something you relate to and you are a highly motivated individual with excellent customer service skills and retail supervisory experience, we definitely need to connect!
- High School diploma, GED, equivalent or higher.
- Prior retail experience with supervisory exposure.
- Prior customer service experience
- Ability to work a flexible schedule that meets the needs of the business, including events, holidays, evenings, and weekends.
- Ability to continuously stand/walk; frequently push/pull; occasionally bend/stoop/crawl/reach above shoulders/kneel; climb a ladder, and carry up to 40 pounds, e.g., fixture parts and cartons.
- Flexible Schedule
- A lucrative 30% off shopping discount on merchandise purchased in our stores.
- Incentive contests throughout the year
Norman's Hallmark is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, age, pregnancy, national origin, physical or mental disability, genetics, sexual orientation, gender identity, veteran status, or any other legally protected status.
What We Do
We're a 45 year-old, $7.7 billion national tool retailer with the energy, enthusiasm, and growth potential of a start-up. We have over 1,400 stores in 48 states across the country and are opening several new locations every week. We offer our customers more than 7,000 tools and accessories, from hand tools and generators to air and power tools, from shop equipment to automotive tools. We provide our customers with the right tool for the right job at the right price, always delivering quality and value.
