Sales Lead Generator

Accountability: Sales to Retail customers with operational rigour and compliance with KYC requirements: (90%) • Deliver exceptional sales performance by identifying and meeting customer needs through selling & cross selling of Bank’s consumer lending products. • Provide direct “hands on” sales support (quality lead generation and effective follow up) to generate and convert quality leads into sales. • Participate in sales campaigns to meet specific targets. • Maintain own sales performance statistics for management information usage. • Submit completed application forms of different products in line with Bank policies and requirements and submit to Team Leader for review • Check correctness of each new account application, loan document, Barclaycard application and all other customer documents • Comply with general Operational risk & Rigour requirements e.g. Health & Safety standards and security of premises, KYC and anti-money laundering regulations Accountability: Customer Service: (5%) • Provide excellent customer service in line with Absa values Accountability: Contribute to development of the team and personal development: (5%) • Share knowledge and experience with other Lead Generator in the team. • Agree annual performance objectives with the Team Leader, including specific sales targets. • Pursue continued improvement in personal development by participating in development programmes and training preferred Accountability: Risk and Control • Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Absa Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role

Education and Experience Required • Degree Graduate • Some previous experience in a Sales and Service - type role • Will be required to work flexibly across a range of processes and activities at a similar level Knowledge & Skills: • A good understanding of the Centre’s objectives – service levels, risk, cost control and income contribution, customer service targets • Working knowledge and understanding of relevant legislation e.g. KYC, money laundering, banking code, service standards, health and safety standards, cash management and vault procedures, operational risk and rigour requirements, AML, etc • An understanding of other processing centre operations e.g. cheque book & statement ordering among others (banks internal departments, systems and procedures) • Working understanding of technical systems e.g. ARO Teller etc. • A broad awareness of products and services. • Visual concentration relating to screen-based work Competencies: • Good communication skills • A high level of drive and determination • Good numeracy skills • Good interpersonal and relationship skills. • Thoroughness • Good personal organization / time management skills • Good networking skills