Sales - Gaylord

Job Title: Salesperson
Department: All
Reports To: Department Manager
FLSA Status: Non-exempt
Prepared By: Human Resources Manager
Prepared Date: 27 January 1999/ 4 February 1999/ 3 MARCH 1999/ 5 March 1999
Approved By: HR Manager
Approved Date: 5 March 1999


SUMMARY
Serve Internal and External Customers according to their needs by supporting the Mission, Vision and Values of Jay's while performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES include but not limited to the following. Other duties may be assigned.

Serve Customers on sales floor according to their needs in a polite, cheerful and friendly manner.

Answer telephones and service calls according to Customer needs.

Process and account for sales and supporting sales documents at registers which may include: Cash, credit cards, gift certificates, charge accounts or any other form of payment approved for acceptance by Jay’s.

Check in, price, display and inventory merchandise as needed or required. Clean, organize and restock needed products to support retail sales.

Properly complete any work or tasks assigned by the Department Manager.

Uses computer system to research and inform Customers concerning the availability of merchandise. Processes orders.

Assist in training of new staff.

Create and foster open and positive communications with staff and customers.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE
Posses the ability to learn and apply knowledge and skills.

Product knowledge and/or personal use of product is essential in keeping Customers properly informed.

High school diploma or general education degree (GED) preferred; or one to three months related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS AND COMMUNICATION SKILLS
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

MATHEMATICAL SKILLS
Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's.
Ability to perform these operations using units of American money and weight measurement, volume, and distance.

REASONING ABILITY
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stoop, kneel, crouch, or crawl. The employee is occasionally required to sit and climb or balance. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move more than 100 pounds. Specific vision abilities required by this job include close vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT
The noise level in the work environment is usually moderate while working on the sales floor.

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals, and vibration. The noise level in the work environment can be loud while working with the arrow cutters.

Eye and ear protection should be worn in required areas.


ALL EMPLOYEES - GENERAL JOB RESPONSIBILITIES
Work varied hours as needed, required, or scheduled.

Attend department and store meetings as scheduled.

Protect company assets at all times by minimizing errors, correctly pricing merchandise and not giving unauthorized discounts.

To work in any department as scheduled depending on customer traffic and work loads.

Increase product and job knowledge to support customer service and job function.

Read employee handbook and comply with policies.

Practice proper safety at all times.

Any assigned tasks not listed but deemed necessary by management.

Notify management as soon as possible of any problems or potential problems that relate to job duties.

Keep work area clean at all times.

Check out customers speedily and accurately with a smile where applicable.

CUSTOMER SERVICE EXPECTATIONS:
BE FRIENDLY!
Recognize or Acknowledge EVERY CUSTOMER Verbally in a Friendly manner.
Respond in an Appropriate or Necessary manner.
Answer Phones in an expedient manner.