E*Pro Consulting service offerings include contingent Staff Augmentation of IT professionals, Permanent Recruiting and Temp-to-Hire. In addition, our industry expertise and knowledge within financial services, Insurance, Telecom, Manufacturing, Technology, Media and Entertainment, Pharmaceutical, Health Care and service industries ensures our services are customized to meet specific needs. For more details please visit our website www.epro-tech.com
We have been retained for providing recruiting assistance, for direct hires, by one of the world-leading information technology consulting, services, and business process outsourcing organization that envisioned and pioneered the adoption of the flexible global business practices that today enable companies to operate more efficiently and produce more value.
Job DescriptionTitle : Sales Force Functional SME
Location : Pleasanton, CA
Type : Fulltime Permanent
Work Status : US Citizen / GC / EAD (GC)
Required Skills:
• Experience in writing BRD, Functional Specification documents, and project management
• Worked effectively and closely with several project managers to co-ordinate, track and monitor project progress and status
• Extensive experience in conducting Feasibility Studies, Gap Analysis and Root Cause Analysis (RCA)
• In-depth understanding of the capabilities and constraints of CRM application
• Experience in solution design, implementation and testing of the CRM applications
• Applied knowledge of CRM and the Service
• Experience in business analysis, group facilitation, software design, development and Testing
• Knowledge on Healthcare/Insurance Industry Call Center experience would be beneficial
• Experience with CRM Projects especially with SFDC implementation a huge plus
Additional InformationFull time perm job
Only GC,GC EAD, US Citizens
Onsite, no remote
Skills Required
- Experience writing BRD and Functional Specification documents and performing project management activities
- Coordinate, track, and monitor project progress closely with project managers
- Conduct Feasibility Studies, Gap Analysis, and Root Cause Analysis (RCA)
- In-depth understanding of CRM application capabilities and constraints
- Experience in solution design, implementation, and testing of CRM applications
- Applied knowledge of CRM and Service (CRM service processes)
- Experience in business analysis, group facilitation, software design, development, and testing
- Knowledge of Healthcare/Insurance industry call center operations
- Experience with CRM projects, especially Salesforce (SFDC) implementations
- Work authorization: U.S. Citizen, Green Card holder, or EAD (GC)
- Onsite work in Pleasanton, CA (no remote)
What We Do
EPRO Services, Inc. is a leading provider of superior waterproofing and contaminant protection systems designed to keep building structures dry and safe. Founded in 1993, the company specializes in building envelope protection, offering a comprehensive range of solutions including vapor intrusion mitigation, air barrier systems, and leak repair services for a variety of site conditions across the United States and Canada.
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