Tonkean

Sales Engineer

Posted 2 Days Ago

Hiring Remotely in US

Remote

145K-165K Annually

Mid level

Artificial Intelligence • Information Technology • Legal Tech • Software

Tonkean is the No-Code Operation System for Business Operations

The Role

Sales Engineers at Tonkean will analyze client processes, create demos, present to stakeholders, and support integration of the Tonkean platform, requiring both technical and operational expertise.

Summary Generated by Built In

Tonkean is the world’s first totally customizable process experience platform. With Tonkean, you can create intelligent, personalized automations that integrate with every app or system your organization uses. You can cultivate an employee experience that democratizes access to innovative technologies traditionally only available to highly trained developers. You can enable employees to focus more fully on high-value tasks, because you can enable them to automate low-value tasks. You can create inbox solutions that automatically analyze, prioritize, and route unstructured requests coming from any source, and you can track the status of action items as employees collaborate across teams to complete them. And you can design processes that employees are guaranteed to adopt and benefit from no matter their technical acumen, because Tonkean meets employees where they are—eliminating the need for change management—and is 100% no-code.

At Tonkean, we believe that all this—compliance, efficiency, operational excellence—requires high levels of process adoption. But to ensure high levels of process adoption, you need to create processes that provide a great employee experience: that serve employees’ needs, understand their preferences, and solve their problems.

To that end, you need a barrier-breaking technology partner. That’s what Tonkean seeks to be.

ROLE OVERVIEW

Our Sales Engineers are instrumental in bringing our clients' business processes to life in our platform. As a Sales Engineer, you will be responsible for discovering and extracting the existing business processes in a company, finding the ideal path forward for how the process should function in a people-first fashion, and actually turning on these magical Tonkean modules live in production environments.

If this opportunity excites you, we'd love to talk.

WHAT YOU WILL WORK ON

Understand the strategic, tactical, and technical components of procurement and legal team business processes and be able to find efficiency gains via Tonkean's business process philosophy
Build custom demos for prospects based on their unique business needs to remove technical objections in the sales cycle
Present custom technical demos to Directors, VPs, and Executives at Fortune 1000 companies
Establish a trusted relationship with existing customers to drive continued value of our platform
Act as a Tonkean Subject Matter Expert, providing guidance and technical support for our customers
Work closely with engineering and R&D to continue to expand the breadth of the Tonkean platform
Document technical knowledge in the form of knowledge base articles, tutorial videos

ABOUT YOU

Proven work experience as a Solutions Architect, Sales Engineer, Sales Consultant or similar role
Operations experience, or hands-on experience designing/re-designing and implementing business processes a major bonus
Hands-on experience with Web applications, REST APIs, Data integrations, or Webhooks
Good understanding of SaaS, Cloud and common software environments
Ability to diagnose and troubleshoot basic technical issues
Excellent problem-solving and communication skills (being able to take technically complicated concepts and explaining them in layman terms)
Ability to provide step-by-step technical help, both written and verbal
Experience in procurement tech is required with specific knowledge of Coupa or SAP Ariba preferred
Advanced degree in Information Technology, Computer Science, Supply Chain Mgmt or relevant field preferred.
BS degree in Information Technology, Computer Science or relevant field

OUR VALUES

There Is Always A Way. At Tonkean, we believe that nothing is impossible. There is a solution to every problem - you just need to find it.
Think People First. We believe in investing in, empowering, and prioritizing people. We work as a team and win as a team. We listen with purpose as we speak with courage. We believe in diversity. We always ask ourselves: Is this giving value to our customers? Is this improving our team? Is this helping me be better?
Start With Why And Fail Fast. We believe that progress is the only way forward; that action is always better than no action; that innovation requires bravery. We believe that every worthwhile “how” starts with an important “why.” If you know the “why”, and you can learn from it, It’s never a failure. It is the operational cost of progress.
No BS. To matter, you must - stay focused, keep it simple and always move the needle. We don’t have time for BS. We don’t waste energy; we prioritize efficiency; we stay focused; and we always try to optimize for what’s important.

PERKS AND BENEFITS

Join a fast-growing business that is venture-backed by Lightspeed Venture Partners and Foundation Capital.
Collaborate with a talented yet humble team as we empower operations teams and eliminate mundane tasks.
Competitive compensation & equity package
Virtual social events, and annual company retreats
401k, Medical, dental, and vision insurance
Tonkean provides each employee with a MacBook and a one-time work from home setup stipend (reimbursable) of $1000(USD) upon commencing employment.

Tonkean welcomes everyone. We believe every member of our team enriches our diversity and inclusion by broadening our ways of problem-solving for future challenges. Even if you don't meet 100% of the qualifications for this job, we strongly encourage you to apply.

Tonkean is an Equal Opportunity Employer and participates in the U.S. Federal E-Verify program. We believe diversity is important to building a successful business and do not discriminate based upon race, religion, color, national origin, sex, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or any other status protected by the laws or regulations in the locations where we operate. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with criminal histories.

Top Skills

Cloud

Coupa

Data Integrations

Rest Apis

SaaS

Sap Ariba

Web Applications

Webhooks

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The Company

HQ: Palo Alto, California

65 Employees

Year Founded: 2015

What We Do

Tonkean is the OS for business operations, transforming operations teams from facilitators into makers with an enterprise-grade, no-code process orchestration platform. By abstracting the technical knowledge required to automate, monitor, and manage mission-critical business processes, Tonkean enables enterprises to drive operational efficiency while reducing technical debt.

Tonkean builds a bridge between business and IT, allowing IT to partner with business teams to drive agility while ensuring compliance & security. Using Tonkean, IT can create custom, reusable action blocks called "enterprise components" that enable key capabilities like updating data in existing systems, interacting with people, or deploying NLP & OCR technology. These components can then be shared securely with business operations teams, in a no-code studio, to orchestrate business processes across functions and systems by adding business logic. Business operations teams can become more self-sufficient, and IT teams can scale with confidence.

Enterprises like Lyft, EVERSANA, Instacart, Grubhub, Crypto.com, and more rely on Tonkean to optimize and align their operations across functions—including sales, marketing, customer support, legal, finance, and more. With Tonkean, enterprises can expand the pie of who can deliver software, making a world of makers.

Why Work With Us

At Tonkean, we believe that nothing is impossible. There is a solution to every problem — you just need to find it. We believe in investing in, empowering, and prioritizing people. We work as a team and win as a team. We listen with purpose as we speak with courage. We believe in diversity.