Sales Engineer

Sales Engineer

Boostlingo is a mission-driven, fast-growing language technology company focused on defining and developing the next generation of interpretation technology solutions. Being at the forefront of this ground-breaking technology enables us to connect people across the globe and break down communication barriers.

Boostlingo’s technology innovation empowers our customers and the people they serve to communicate without barriers and increases language access for all. We offer products and tools for interpreter management, video remote Interpretation (VRI) and over the phone interpretation (OPI) delivery, interpreter scheduling, simultaneous interpretation, multilingual events, and monthly subscriptions for on-demand interpretation.

Headquartered in Austin, TX, our global, hybrid teams are distributed across offices in San Francisco, Austin, Copenhagen, Manila, and Ireland.

WHAT IT MEANS TO BE A BOOSTIE

Our core values drive everything we do. From how we approach identifying talent we invite to join the team, to the energy and contributions we bring to our amazing culture, to the decisions we make at both the tactical and strategic level.

To be a Boostie means to embody these values:

• No Hide, Go Seek: Be accessible to colleagues, seek out what you need, and ask others for help.
• Positive Vibes: Bring positive energy and have a “solutions” oriented mindset to problem solving.
• Be Bold but Stay Humble: Appreciating that every voice matters, use yours and be confident. We believe that squeaky wheels fix problems.
• Be Inclusive: Create and contribute to an environment where anyone can feel welcomed, supported, respected, and valued.

In 2023 and 2024 Boostlingo has been recognized as one of Inc. Magazine's Best Workplaces. This esteemed recognition reflects the dedication that our incredible team has to embodying our Core Values every day and we couldn’t be more proud!

POSITION SUMMARY

Boostlingo is seeking to expand our go-to-market (GTM) team with the addition of a Sales Engineer. As a Sales Engineer, you will play a critical role in driving revenue by providing technical expertise and guidance during the sales process.  Ideal candidates have the ability to combine technical expertise with sales acumen to convey how Boostlingo products or services meet the needs of prospective clients.  You will work closely with Sales and potential customers to understand their needs, demonstrate the value of our solutions, and ensure a seamless transition from pre-sales to post-sales support. You will also work closely with the Product teams to obtain a deep understanding of our product’s capability that will help bridge the gap between technical and non-technical stakeholders, ensuring a consultative solutions-oriented approach to closing deals.  The ideal candidate will possess a strong technical background, exceptional communication skills, and a passion for helping customers achieve their goals.

RESPONSIBILITIES AND DUTIES

• Technical Consultation: Partner with the sales team to identify customer needs and provide expert advice on product capabilities and technical solutions.
• Product Demonstrations: Lead product demonstrations and presentations that clearly communicate how our solutions solve customer challenges. Solution Design: Collaborate with customers to identify needs and design solutions, ensuring that our products meet their specific business requirements.
• Customer Relationship Management: Build and maintain strong relationships with key stakeholders, both internally and externally, serving as a trusted technical advisor.
• Cross-functional Collaboration: collaborate with Sales, Account Management, Engineering, Product Management, and other internal departments to understand customer requests, resolve critical product issues, develop solutions to minimize cycle time for problem resolution, and make improvements for future release.
• Market Research: Stay up to date on industry trends, competitive products, and market demands to effectively position our solutions in the market.
• Post-Sales Support: Work with implementation and customer success teams to ensure a smooth transition from sale to implementation and post-sales support.
• Training and Development: Develop resources and provide technical training and product knowledge to the sales and other cross-functional teams, ensuring they are equipped to confidently discuss product features.
• Technical Implementation Support to include;
• Provide onsite technical support for high-stakes demos, proof of concepts, and complex solution implementations as needed.
• Collaborate with clients onsite to assess technical requirements, ensure successful product integration, and build trusted relationships.
• Act as the technical liaison during onsite visits, addressing in-depth technical questions and troubleshooting issues in real-time.

QUALIFICATIONS

• 3+ years of experience in a Sales Engineering or technical pre-sales role within the SaaS industry.
• Excellent verbal and written communication skills with the ability to convey technical concepts to technical and non-technical audiences. Demonstrated experience supporting sales cycles, with the ability to influence decision-making processes.
• Deep understanding of SaaS technologies and cloud-based solutions, systems integration, and software architecture.
• Strong analytical thinking, problem-solving, and troubleshooting abilities.

Willingness to travel, as needed, for on-site client meetings, presentations, and company and industry events.

Computer literacy, specifically with:

• Both Mac and PC environments.
• Microsoft Office to include Outlook, Excel, SharePoint, and OneDrive
• Sales Enablement Tools including Salesforce and other prospecting, and engagement platforms.

WHAT MAKES BOOSTLINGO A GREAT COMPANY

• Values and mission-based ethos that drives our product development strategy.
• Fun, energetic environment with an incredible culture (just ask about our eNPS scores!)
• Competitive compensation and robust benefits offering, including 401(k) plan, Flexible PTO, Health, Dental, Vision and More

We are an equal opportunity employer and value diversity at Boostlingo.

We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.