About
Scorebuddy is a leading Quality Management SaaS platform for Contact Centres. By combining quality management, coaching and learning with advanced AI Analytics, we help hundreds of customers worldwide to be operationally efficient, scale their contact centres, improve agent performance, and enhance overall customer experience.
We’re looking for a motivated and curious Sales Development Representative (SDR) to join our growing team. This role is a blend of inbound lead qualification and outbound prospecting, designed to fuel our sales pipeline and drive awareness of Scorebuddy's value.
You’ll be the first point of contact for many of our prospects whether they’ve come through our website, attended a webinar, or been identified as a strong fit through outbound efforts. Your job is to spark meaningful conversations, qualify opportunities, and book meetings for our Account Executives.
What you’ll do
Inbound Lead Qualification
- Respond quickly to inbound demo requests, webinar leads, and marketing-generated contacts
- Engage prospects via email, phone, and LinkedIn to understand their needs and fit
- Qualify opportunities based on criteria such as budget, authority, need, and timeline
- Book discovery calls for Account Executives
Outbound Prospecting
- Build and manage targeted outreach campaigns to priority accounts and personas
- Conduct research to personalize outreach and improve conversion rates
- Use tools like Salesloft, LinkedIn Sales Navigator, and Cognism to generate new pipeline
- Work closely with Marketing and AEs to align on messaging, ICP, and strategy
Pipeline Management & Collaboration
- Maintain accurate records in Salesforce
- Share insights from prospect conversations to improve messaging and targeting
- Attend weekly sales meetings, trainings, and 1:1s with your manager
What are we looking for
- 2+ year of experience in a sales or customer-facing role (SDR, BDR, B2B Inside Sales, etc.)
- Strong written and verbal communication skills
- Comfort with outbound outreach and resilience to handle rejection
- Curious mindset with a genuine interest in solving customer problems
- Experience using CRM and sales engagement tools (Salesforce, Salesloft, etc.) is a plus
- Prior SaaS experience or QA/contact center knowledge is a bonus—but not essential
What we offer
- Competitive salary & bonus based on experience
- 25 paid holidays annually
- Subsidised gym membership
- Webdoctor online GP service access
- Taxsaver tickets & Cycle to Work schemes
- Enhanced maternity, paternity and sick leave pay
- Access to Irish Life PRSA, salary sacrifice
- Referral bonuses
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What We Do
Scorebuddy is a market-leading contact center quality assurance (QA) solution that uses embedded AI to improve operational efficiency, drive agent engagement, and uncover actionable insights. Using AI, Scorebuddy allows you to analyze every interaction and identify the ones that need human review—so you can reduce cost per interaction, improve both agent and customer experience, and deliver personalized coaching that makes a real-world impact. By automating repetitive tasks with AI, Scorebuddy allows you to expand and evolve your QA program without having to spend on extra hires. Analyze 100% of agent-customer conversations to ensure complete QA coverage. Leverage AI evaluator assistance and auto-scoring to make your quality assurance process faster and more accurate. Put powerful, automated workflows in place to assign targeted lists for evaluation and streamline the entire process. Scorebuddy’s advanced reporting and analytics tools identify trends and patterns in your QA data, uncovering actionable insights for your organization. You can explore all of this data with embedded business intelligence (BI) and create highly-visual, digestible reports to share with stakeholders in multiple formats. You can even create custom dashboards aligned with the needs of individual users. Plus, enhanced root cause analysis and automated sentiment analysis let you understand customer needs, wants, and behaviors.
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