The Role: Sales Development Representative
Type of employment: Full time, Permanent
Location: Remote within the UK. You must have already the right to work in the UK. We are unable to sponsor candidates for this role. Please note that the team gathers for in-person meetings once every quarter.
About ZigZag Global
We are Returns! We’re an award-winning eCommerce returns business founded in 2015 by our CEO, Al Gerrie. We live to push boundaries of smarter returns and we want a thriving retail world where every customer experience is both delightful and considered, everything we buy can be loved and re-loved and preserving our planet is part of the fabric of how we shop.
Today, more than 200 companies across 130 countries use our SaaS platform to help reduce the cost, friction, and impact of returns. Part of our leading Enterprise retail clients are Inditex (Zara, Bershka, Pull&Bear, etc.), Superdry, Sports Direct, The Hut Group, Swarovski, not to forget the Whitelabel partnership with the world’s biggest logistics businesses like DHL, Evri, SkyNet and FedEx.
In March 2021, ZigZag was acquired by Global Blue, an industry leader in tax free shopping. Strengthening our reach across the global retail industry and allowing us to continue to do what we do best, help retailers manage and re-sell their returns.
At ZigZag, we embody a set of values that lies at the core of our workplace culture. Our dedication to the Start-up Spirit, Human Heart and Grown-up Mindset defines our collaborative spirit and shapes our collective success.
Passionate and Collaborative Minds Wanted:
You’ll join a brilliantly diverse group across Europe. We believe a business is strongest when its teams are both inclusive and diverse. We recognise and aim to challenge everyday biases, remove obstacles to inclusion and ensure all our people can thrive and be themselves.
If you are passionate about making a positive impact, caring for both colleagues and clients, and embracing a collaborative mindset, we invite you to apply. Join us in building a workplace where every contribution matters, and each team member feels a profound sense of belonging and value.
The Role:
As a Sales Development Representative at ZigZag Global, you will be responsible for seeking new business opportunities by creating and developing relationships with potential new customers. Your efforts will be focused on researching prospects, outreach, qualifying opportunities, appointment making and supporting the rest of the sales process. Your key output will be booking appointments for the sales team to demo the ZigZag portal.
You have the chance to work in close collaboration with the rest of the organization, to expand our business to the next level. This role suits those who love to communicate and build relationships with other people, have a strong interest in sales-orientated businesses and a passion for sales in general.
Key Responsibilities:
- Researching prospects, outreach, qualifying opportunities, making appointments.
- Cultivating leads through direct outreach, communicating our value proposition for the potential client and following up in timely manner.
- Developing, managing and maintaining a pipeline of leads.
- Completing and tracking sales tasks for team timely and accurately using CRM system.
- Reporting on sales metrics and suggesting improvements.
- Maintaining extensive knowledge of our products and how they serve our clients’ needs, including features, advantages, benefits and key examples of usage.
- Passionately represent our organisational culture, values and our exceptional reputation.
Requirements
- Excellent prospecting skills with ability to identify and engage prospects at all levels.
- Experience with CRMs and prospecting technologies, such as ZoomInfo, Apollo, Sales Navigator, etc.
- Excellent written and spoken English.
- A passion for sales with the ability to communicate at all levels
- A proactive and self-starter attitude
- Ability to work in a fast-paced, entrepreneurial, results-oriented culture
- A sales background in SaaS, e-commerce or logistics is an advantage - if you have it, please make sure you highlight it on your CV.
- Competitive salary and uncapped commission structure
- 24 days holiday + bank holidays + additional day holiday after every full year of service (up to 5 additional days) plus a bonus day off for your birthday
- Flexible working options - fully remote with option to work from our London office
- Pension plan
- BUPA Private Medical Insurance
- Annual L&D Budget
- Employee referral bonus scheme
- Flexible working hours
Your application will be reviewed with strict confidentiality. Only the short-listed candidates will be contacted for an interview. Providing your personal data, you explicitly agree that it will be processed for the purpose of recruiting and for the purpose of the possible signing of a labour contract and will be stored and operated by “ZigZag Global” EOOD in their capacity of the personal data controller and personal data processor in accordance with the effective legislation. Please have in mind that with this you give permission for your resume to be shared with other parties of the ZigZag Global Group.
What We Do
ZigZag is a market-leading global returns solution provider. Smarter returns for retailers, customers and the planet. Through our intelligent returns platform and our global carrier network, we provide personalised returns solutions for your customers, using our vast experience and unrivalled customer service.
