Company Overview:
Encompass IT, a leading Managed Service Provider (MSP) in Manchester, CT, is dedicated to delivering top-tier IT solutions to businesses in need of reliable, innovative technology services. Our team is passionate about helping clients thrive in today’s fast-paced digital landscape.
Position: Sales Development Representative (SDR)
Type: Full-Time
Salary: $18.00/hr base salary + uncapped appointment bonuses and commission
Job Summary:
We’re looking for a driven and personable Sales Development Representative to join our team. The SDR will be responsible for identifying and connecting with potential customers through 250 cold calls per week and will be expected to generate at least 3 qualified appointments per month for the sales team. This is an excellent opportunity for someone who enjoys engaging with others, has demonstrated experience in cold calling, and thrives in a goal-oriented environment.
Responsibilities:
- Conduct high-volume cold calling to identify potential business opportunities. (250 dials/week)
- Send out personalized emails to prospective clients using message templates.
- Effectively communicate Encompass IT's services and value propositions.
- Prioritize or disqualify leads based on Ideal Customer Profile fit.
- Qualify leads and set appointments for the sales team.
- Maintain accurate records of calls and prospect interactions in our CRM system (HubSpot).
- Collaborate with the sales and marketing team to develop strategies for lead generation and conversion.
Qualifications:
- Some experience with high-volume cold calling.
- Excellent customer service skills.
- Strong communication skills and a friendly, professional demeanor.
- Goal-oriented with the ability to handle rejection and keep a positive attitude.
- Organized and self-motivated, with the ability to work independently and make confident decisions.
Job Type: Full-time
Benefits:
- 401(k)
- Health insurance
- Paid time off
- Sick time
Skills Required
- Some experience with high-volume cold calling
- Excellent customer service skills
- Strong communication skills and a friendly, professional demeanor
- Goal-oriented attitude and ability to handle rejection
- Organization and self-motivation
- Ability to work independently and make confident decisions
What We Do
Encompass IT Solutions partners with small and midsized businesses to keep their technology reliable, secure, and efficient, minimizing downtime and supporting productivity. It proactively manages, secures, and supports client infrastructure so organizations can focus on growth. Its services include managed IT, cybersecurity, VoIP, compliance, cloud solutions, and co-managed IT support, helping keep systems running smoothly across Connecticut and Massachusetts.
