No one wants to feel like just another number—especially when they need help with an urgent issue at work.
But, in a world where we can connect with family, friends, our favorite brands, and sometimes even celebrities on-demand, most service providers still ask users to drop what they’re doing, look for contact information, and choose one of two support options: bad, or worse. Either call a 1-800 number and sit on hold, or email [[email protected] (mailto:[email protected]) and wait for a reply.
At best, the user’s real-time request for help turns into [Ticket: #####] in the queue; and, in an industry where service is the product, the provider signals quite clearly which customer will always matter most: “Next in line.”
At Thread, we’re on a mission to help IT service providers turn users’ worst workdays into moments of magic. We’re a VC-backed startup built by high-performance technologists with fundamental passion for service. Our heroes are people who feel most alive when doing what they’re great at in service of other people*.* We believe every thread is a call to adventure, and nothing delights us more than helping our partners deliver delightful service experiences that brighten user journeys.
What You'll Do
This position is quota carrying.
Call and email prospective customers; 60+ calls per day expected.
Work to qualify marketing leads and respond to day-to-day inquiries generated from marketing.
Teach prospects the benefits of Thread (training will be provided).
Conduct Pre/Post-sale activities; setup and attendance at tradeshows and in-person events.
Identify customers need and share how Thread can assist them.
Communicate with co-workers through e-mail, Slack and/or verbally.
Adapt to change productively and handle other essential tasks as assigned
Any Managed Service Provider experience and or MSP channel products is a plus.
Previous experience working for, or selling to IT Managed Services Providers (MSP) is a plus.
Strong in-person and on-screen presentation skills.
Exceptional customer service skills.
Excellent phone, verbal and written communication skills.
Experience with HubSpot is nice but not mandatory.
Must be authorized to work in the United States.
Must be able to travel.
You are an innovator, collaborator and life-long learner.
You are radical, intentional, and customer-crazy.
You are great at time management & multitasking.
You have a bias for action and seek novel ways to improve your surroundings.
You approach challenges with an open mind and are willing to experiment, fail fast, learn and iterate.
Competitive salary and benefits
Opportunities for growth within the company
A collaborative and innovative work environment
Skills Required
- Strong in-person and on-screen presentation skills
- Exceptional customer service skills
- Excellent phone, verbal, and written communication skills
- Ability to manage time and multitask effectively
- Must be authorized to work in the United States
- Must be able to travel
- Managed Service Provider experience or experience with MSP channel products
- Previous experience working for or selling to IT Managed Services Providers
- HubSpot experience
What We Do
Thread builds an AI service desk for managed service providers (MSPs), bringing together chat, AI agents, automated triage, workflow automation, and client intelligence. It connects with MSPs’ existing systems, including ConnectWise, Autotask, and HaloPSA, to support client conversations, ticket handling, and dispatch. Its tools automate routine service-desk work and help technicians resolve requests faster, enabling MSPs to serve more customers without scaling support teams at the same rate.
