We’re Cubby Beds 👋
A fast-growing and high-impact startup that makes smart beds for people with cognitive conditions like Epilepsy, Cerebral Palsy, Dementia and Autism. Our mission is to improve the lives of special needs kids and their families through our innovative products and go to market strategies. Since launch, we have changed the lives of thousands of families, been insurance covered in all 50 states, achieved profitability, and are building a growing team in our Denver HQ.
The next stage of the business is all about scaling our team, product, systems, and customer journey to help thousands more families get the safe sleep they deserve.
This is where you come in
When you join Cubby, you’re joining a team of highly motivated builders on a mission to change the lives of families caring for children with complex special needs. As a Care Associate, you play a critical role in bringing that mission to life by supporting families during one of the most important moments in their journey—finding a safe sleep solution for their loved one.
In this role, you will serve as a trusted guide in the early stages of the customer journey, helping families understand the Cubby Bed, explore funding pathways, and navigate next steps with confidence and care. You will develop deep expertise in our product and insurance-related workflows, and you will be a key point of contact for families who have expressed interest in Cubby and are seeking personalized guidance.
You will manage a defined territory, owning outbound and inbound outreach to leads within that region and coordinating introductions to medical supplier (DME) partners when appropriate. Your work ensures timely follow-up, clear communication, and smooth handoffs that support both families and our partner ecosystem.
As a Care Associate, you will collaborate closely with cross-functional teams—including Business Development, Funding, Marketing, and Operations —to overcome obstacles, maintain accurate CRM data, and continuously improve the customer experience. Your ability to balance empathy with execution helps drive both strong outcomes for families and meaningful contributions to Cubby’s growth.
Above all, you approach your work with care, curiosity, and clear communication. You take pride in operating with excellence, managing your territory with ownership and accountability, and delivering a thoughtful, high-quality experience to every family and partner you support.
Here’s what you’ll be doing
Initiate and build rapport with potential customers within an assigned territory, guiding families exploring Cubby through various funding options (primarily insurance) and proactively supporting them through the early stages of the purchase journey, including introductions and handoffs to medical supplier (DME) partners when appropriate.
Engage with families interested in a Cubby Bed with a focus on outbound outreach to new leads, averaging 60-80 dials per day.
Maintain extensive product knowledge to discuss the product in-depth with families, explaining how each feature benefits specific diagnoses and addressing any initial questions or concerns.
Collaborate with internal departments to promptly resolve any challenges that arise during the early stages of the insurance process, providing feedback to enhance the Cubby experience.
Consistently meet daily/weekly/monthly performance KPIs focused on tracking the efficiency and effectiveness of outbound lead outreach and initial support efforts.
Support the sales process by maintaining accurate customer data in Salesforce and managing follow-up through defined handoff points, ensuring timely and well-documented transitions to internal teams or external supplier partners.
Adhere to compliance and regulatory requirements, including the handling of sensitive customer information.
Collaborate with fellow team members and managers to optimize outbound processes and ensure alignment with overall business goals.
Provide insights and observations from initial customer interactions to management and the marketing team, driving projects aimed at improving the early stages of the customer journey.
Here’s what we’re looking for
You will have at least
Passion for Cubby’s mission and embodies our values of People First, Always, Operating with Excellence, and Pioneering with Purpose.
1-2+ years of experience in consultative sales roles as an inside sales agent, sales/business development representative, retail sales, or in similar roles
Prior experience converting a high volume of leads and owning their end-to-end journey within a CRM pipeline
Ability to work a 8:30-5pm or 9-5:30pm shift Monday - Friday (Note - M-W are in office, Th -F are optional work from home)
Fluent in Spanish
(1) Proficient in speaking and understanding both spoken English and Spanish, including any necessary specialized vocabulary, terminology and phraseology; and
(2) Able to effectively, accurately, and impartially communicate directly with individuals with limited English proficiency in Spanish.
We hope you also have
Experience using CRMs such as Salesforce, Kustomer, or similar is preferred to be successful in this role
Prior experience working within one or more of the following industries is ideal but not required: healthcare sales, health tech, and pharmaceutical sales
Prior experience working with the special needs community, providers/care teams, insurance/billing, and medical device suppliers is ideal but not required
Don’t feel like you have all of the qualifications?
The description above indicates our current vision for the role. You could be a viable candidate even if you don't fit everything we've described above and may also have important skills we haven't thought of. If that's you - even if you’re unsure - we encourage you to apply and help us get to know you!
Benefits & Perks✨
Compensation: At Cubby, we reward great performance with clear, motivating compensation. We believe in aligning incentives and sharing wins.
Total Comp for this Role: $57,000-$68,000
This includes:
Base Salary: $46,000-$54,000
Commission & Company Bonus Program: Up to 25% of your base salary if targets are hit
Stock Options - Equity Ownership
Health, Dental, and Vision Insurance
Unlimited PTO & Sick/Wellness Hours
12 paid holidays, a paid Volunteer Day and a Powder Day
401k with a company match
Hybrid Work Model: Monday-Wednesday in the office, optional work from home Thursday-Friday
Mac, standing desk, and high-end accessories at the office + a work-from-home stipend to purchase equipment needed for home offices
Paid parking
Annual staff retreat
Stocked kitchen and bimonthly team lunches in our beautiful Denver HQ
Growth opportunities at a start-up with a life-changing mission
If you're driven to guide families through a meaningful, complex process in a high-growth, life-changing organization, we want to meet you! Interested? Apply now! 👩🏻💻
Cubby Beds is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Cubby Beds is also committed to compliance with all fair employment practices regarding citizenship and immigration status. For data removal requests from our Applicant Tracking System, please email [email protected].
This position will remain open until filled.
Top Skills
What We Do
At Cubby Beds, our mission is to help families live better by enabling them with modern safety beds for complex conditions. This vision permeates our day-to-day operations and supports every decision we make. Our core values form the foundation of our success. They shape our products, our culture, our team, and our approach to innovation.
People First Always: We believe that people, our team, and the families we serve are at the heart of everything we do. We lead with empathy, treating every person as a human being, not a number. That means listening before acting, valuing diverse perspectives, and designing every solution with care and compassion. Whether it’s a teammate, a parent, or a child, we aim to build trust and lasting relationships. When people feel seen and supported, they become more than customers or coworkers. They become advocates for the impact we’re creating together.
Operating with Excellence: Every step in our journey, whether it’s the tape on the box we ship or a company announcement, reflects our commitment to quality, because our work truly matters to the families we serve. We embrace challenges with determination and a deep attention to detail, holding ourselves to a high standard so we never settle for “good enough.” This excellence shows up in both the big picture and the small details, prompting families and healthcare professionals to remark on how intentional and seamless every interaction with Cubby feels.
Pioneering with Purpose: We believe “better healthcare is possible,” and we’re here to deliver it. Our inventive spirit shines through questions like “What if?” and “Why not?”. Our innovation always has a clear purpose and problem to solve. We respect the guardrails of healthcare and work within them. Each new feature, product, or partnership is anchored in broadening access and driving meaningful improvements for families, so they can focus on their children’s well-being. We ship quickly, welcome feedback, and iterate. We always keep our purpose in clear view.
Why Work With Us
Joining Cubby Beds means joining a culture of authentic connection, collaboration, and innovation. It is our goal to make sure every team member feels valued and is empowered to do their best work. Make a real difference, transforming lives while growing your career with us!
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