Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.
Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu, founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.
Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.
About the role:
As a Sales Development Representative in APAC, you will be responsible for building the sales pipeline through outbound prospecting and inbound qualification across a diverse set of APAC markets. You will help generate qualified leads that result in new business, supporting our scaling efforts and contributing to the success of our team.
This role requires someone who can communicate effectively across APAC markets. We are looking for driven professionals with sound business acumen, strong technical aptitude, and natural sales instincts to join our fast growing sales organization.
This role is based in Melbourne, Australia.
Responsibilities:
- Grow Cresta’s customer list through personalized emails, calls, and creative social media outreach across APAC markets
- Write effective and compelling messaging to engage targeted accounts
- Work closely with Sales and Marketing to plan, strategize, and execute outreach campaigns that help drive revenue growth
- Analyze market research data and develop strategic approaches to raise awareness and generate interest for Cresta
- Partner with account executives to help generate meetings and sales pipeline
- Create and prioritize target account and contact lists
- Conduct high level conversations with executives in prospect accounts
- Achieve monthly quotas of meetings, qualified opportunities, and pipeline generated
- Assist with drafting sales pitches, presentations, reference material, and other documents as required
Qualifications We Value:
- 6+ months prior sales experience (within a Software/High Tech company preferred)
- Based in Melbourne, Australia, with full working rights in Australia
- Experience working with or selling into APAC markets preferred
- Ability to work in a time-sensitive and high-volume environment
- Highly competitive personality
- A positive attitude: You’re a team player and you’re resilient in the face of challenges and are not afraid to hear “no thank you!”
- Self-starter always looking for ways to do your job better. When you see an opportunity, you jump on it
- Strong organizational skills with ability to effectively prioritize
- Articulate with strong business acumen
- You’re a clear, concise, and compelling storyteller across written, verbal, and visual
- Prior customer-facing experience in sales, hospitality, retail, contact center, or high-performance environments is a plus
Perks & Benefits:
We offer a comprehensive and people-first benefits package to support you at work and in life:
- Comprehensive medical, dental, and vision coverage with plans to fit you and your family
- Paid parental leave for all new parents welcoming a new child
- Remote work setup budget to help you create a productive home office
- Monthly wellness and communication stipend to keep you connected and balanced
- 20 days of vacation time to promote a healthy work-life blend
Compensation at Cresta
Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.
Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.
This role is variable target compensation eligible. There is potential to exceed target earnings when goals are surpassed.
Our use of AI in recruiting: We may use AI tools in our recruiting process, which require human review and oversight. If you have questions about our use of AI or wish to opt out, please contact [email protected] (if you are opting out, please use the subject ‘Opt-Out’ in your email).
Recording & AI transcription: We do not authorize candidates to record or use AI transcription of any interview by phone, notetaker app, AI glasses, or other device. Candidates may request an exception or accommodation for review during the interview process as needed.
Recruiting impersonation scams: We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.
Skills Required
- At least 6 months of prior sales experience
- Based in Melbourne, Australia
- Full working rights in Australia
- Ability to work in a time-sensitive, high-volume environment
- Strong organizational skills and ability to prioritize effectively
- Strong business acumen and articulate communication
- Clear, concise, and compelling written, verbal, and visual storytelling
- Sales experience within a software or high-tech company
- Experience working with or selling into APAC markets
- Customer-facing experience in sales, hospitality, retail, contact centers, or high-performance environments
What We Do
Cresta is for sales and customer service teams who need to close the performance gap between their top performers and the rest. Our real-time expertise AI helps contact center agents unlock their full potential by uncovering expert behaviors from every customer conversation and amplifies them with real-time assistance and coaching. By nudging best practices around objection responses, expectation setting, troubleshooting, and more: Cresta supercharges agents to focus on what really matters; their customer interactions. Cresta brings together industry-leading AI experts, proven leadership, and top-tier investors including Sequoia, Andreessen Horowitz, Greylock Partners, Andy Bechtolsheim, Mark Leslie and Vivi Nevo.
