The Role
Frontline sales associate responsible for acquiring and educating customers, selling savings/investment and loan products, collecting and remitting funds, disbursing approved loans, handling customer enquiries, recording transactions, and reporting performance while representing the company at community events.
Summary Generated by Built In
Job Description
Role Summary:
The Sales & Customer Relations Associate plays a key frontline role in connecting SUBA Capital with the community. You will be responsible for building trusted customer relationships, collecting and remitting savings and investment contributions, selling SUBA Capital’s savings and micro-investment services, disbursing approved loans, collecting repayments, and ensuring every customer has a positive experience using our platform.
Key Responsibilities
• Identify, approach, and register new customers for SUBA Capital’s savings and investment plans.
• Educate customers on SUBA Capital products, app features, and benefits.
• Maintain excellent relationships with existing clients to ensure customer loyalty and satisfaction.
• Promote and sell SUBA Capital’s range of savings, investment, and loan products.
• Conduct field marketing activities and represent SUBA Capital at community events.
• Collect daily, weekly, or monthly customer savings and investment contributions.
• Disburse approved loans and ensure accurate and timely loan repayment collection.
• Remit all collected funds promptly using the designated SUBA Capital platform.
• Handle customer enquiries, feedback, and complaints with professionalism and empathy.
• Record customer feedback and share insights into improving service delivery.
• Keep accurate daily records of transactions and customer activities.
• Submit daily and weekly performance reports to your supervisor.
• Uphold the highest standards of honesty, integrity, and accountability.
Skills Required
- Identify, approach, and register new customers
- Educate customers on products, app features, and benefits
- Promote and sell savings, investment, and loan products
- Collect customer savings, investment contributions, and loan repayments
- Disburse approved loans accurately and timely
- Remit collected funds promptly using designated platform
- Handle customer enquiries, feedback, and complaints professionally
- Keep accurate daily transaction records and submit performance reports
- Represent company at community events and conduct field marketing
- Uphold high standards of honesty, integrity, and accountability
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The Company
What We Do
Jobberman is Nigeria's leading career development and recruitment solutions company, focusing on connecting qualified job seekers with verified employers. Headquartered in Lagos, Nigeria, the company operates as an online job marketplace and career portal. It provides comprehensive online career development support, training services, and personalized HR solutions designed to empower job seekers and assist employers in finding the right talent.
