Description
InCord has an opening for a detailed-oriented Sales Coordinator.
The Sales Coordinator will assist the Sales Manager and complete the day-to-day customer service responsibilities. In addition, the Sales Coordinator will act as an interdepartmental liaison with the Production, Purchasing, and Technical Support teams to successfully manage projects.
This position is ideal for a detail-oriented, results driven team player who thrives in a dynamic, continuously improving setting and takes pride in developing relationships and maintaining efficient systems of support for our most important asset – our highly-performing teams in Sales, Production., Purchasing and Technical Services. The successful candidate will play a key role in supporting departmental and company growth, operational excellence, and our commitment to delivering our products and services in a manner that goes above and beyond customer expectations.
InCord is the leading manufacturer in the safety netting industry. We are proud to have been named a Top Workplace in CT every year since 2011 by its employees. InCord also cares deeply about our planet. InCord is Green Business Platinum Certified.
Requirements
- Primary inside support for sales manager.
- Inform lead-times, material availability, inventory shortage dates, special purchasing requirements.
- Review with manager as needed-Complaints, missing items, late shipments, change orders, extreme customer dissatisfaction.
- Review major projects (project management) with inside team and communicate questions, concerns and/or recommendations to manager.
- Exercise independent judgement, discretion and decision making about matters of significance regarding sales.
- Review incoming orders for accuracy prior to Sales Order Entry. (Required drawings, special order material, special lead-time/shipping requirements, etc.) Verify terms of payment with accounting and/or note to request prepayment when necessary.
- Review Salesclerk Order Data Entry to reduce errors and forward incomplete orders for further processing.
- Strong Product Knowledge for division including netting products, hardware and general installation. Ability to read drawings, create simple drawings, BOM’s and follow production steps.
- Strong Customer Service and interaction with customers, providing quotes and answering questions or discussing complaints when sales manager isn’t available.
- Initiate ISO9001 documentation per procedures and complete when necessary.
- Perform duties of Clerk to manage overload of orders and during clerk’s time off.
- Ongoing communication with divisions assistant production manager to inform them of customer compliments & concerns, pending projects, manage lead-times for rush orders.
- Assisting Sales Manager with quoting, sending out samples, answering questions and general customer service.
- Performs other duties as assigned.
Skills & Qualifications
- Minimum High School Degree, AS Degree in business desired.
- 1-2 years of proven customer service support experience.
- Strong accounting skills
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent Communications skills; good written verbal English
- Ability to multi-task, prioritize, and manage time effectively.
- Positive can-do attitude.
- Accuracy and attention to detail.
- Good organizational skills.
- Good computer and keyboard skills.
- Good administrative skills.
- An ability to work under pressure and to meet deadlines.
- Proactive responder.
In return, we offer:
- 401(K) Plan with a company match
- Paid Time Off
- Tuition Reimbursement
- Medical, Dental, and Vision Benefits
- Free Disability and Life Insurance
- Profit-Sharing
- Wellness Workshops
- Volunteers and Community Outreach Opportunities
- Growth Opportunities
- Rewarding and Fun Work Environment
Work Location: On-site, Colchester, CT
International Cordage East, LTD (InCord) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law, an equal opportunity employer.
Skills Required
- High School Degree
- AS Degree in Business
- 1-2 years proven customer service support experience
- Strong accounting skills
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different personalities
- Excellent written and verbal English communication skills
- Ability to multi-task, prioritize, and manage time effectively
- Accuracy and attention to detail
- Good organizational skills
- Good computer and keyboard skills
- Good administrative skills
- Ability to work under pressure and meet deadlines
- Proactive responder and positive attitude
- Strong product knowledge (netting products, hardware, installation); ability to read/create simple drawings and BOMs and follow production steps
What We Do
InCord is a family‑owned U.S. manufacturer (founded 1995) of custom safety netting and rope systems, supplying construction, material‑handling, amusement, sports and specialty markets. The company engineers and tests personnel, rack and pit safety nets, play and waterway solutions to meet OSHA/ANSI/ISO standards, offering engineered, made‑to‑order products with ISO 9001 quality and nationwide distribution.
