Description
We are seeking a detail-oriented and proactive Sales Support Coordinator to join our dynamic team. This role offers an excellent opportunity to collaborate closely with account managers and management, ensuring the smooth processing of customer orders and project documentation while contributing to our commitment to exceptional customer service and operational efficiency.
Key Responsibilities:
- Coordinate with account managers and management to generate, review, and deliver accurate quotes to clients.
- Maintain comprehensive records of customer information and project documentation to ensure data integrity and easy retrieval.
- Facilitate Cash on Delivery (COD) and pump orders for dispatch, ensuring timely and accurate delivery.
- Collaborate with the accounting team to verify billing accuracy and resolve any discrepancies.
- Drive customer service reviews within the assigned market, gathering feedback and insights.
- Communicate customer feedback and market insights to sales leadership to support strategic decision-making.
Requirements
- Bachelor’s degree in business administration, or equivalent combination of education and experience.
- Proven experience in sales support, order coordination, or customer service within a construction, manufacturing, or related industry.
- Strong organizational skills with attention to detail and accuracy.
- Excellent communication and interpersonal skills.
- Ability to work collaboratively across departments and with external clients.
- Proficiency in Microsoft Office Suite and familiarity with CRM or dispatch systems.
- Knowledge of construction materials, redi-mix, and precast project documentation is a plus.
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
What We Offer:
- Competitive pay with opportunities for growth
- Medical, Dental, and Vision Insurance
- Paid Time Off (PTO) and Paid Holidays
- 401(k) with Company Match
- Short-Term Disability (STD)
- Long-Term Disability (LTD)
- Company-Paid Life Insurance
Join our team and be part of a company that values growth, innovation, and a customer-centric approach. We offer a supportive work environment, opportunities for professional development, and a commitment to employee success.
Interested in opportunities in other Knight’s Companies locations? We’re hiring across our other markets:
- Lowcountry: Charleston/Jedburg/St. George/Moncks Corner
- Midlands: Columbia/Lexington/Irmo/Blythewood/Lugoff/Sumter
- South: Hampton/Beaufort/Okatie/Richmond Hill/Savannah
EOE
Skills Required
- Bachelor's degree in business administration or equivalent education and experience
- Proven experience in sales support or customer service within construction or manufacturing
- Strong organizational skills with attention to detail
- Excellent communication and interpersonal skills
- Ability to collaborate across departments and clients
- Proficiency in Microsoft Office Suite and familiarity with CRM or dispatch systems
What We Do
Knight's Companies is a family-owned business founded in 1969, providing ready-mix concrete, precast, septic, trucking, pumping, and steel services across SC, NC, and GA.
