Job Overview:
As a Sales Coordinator at Dingli KSA, you will support the sales team in daily operations and customer relationship management, with a strong emphasis on import customs clearance, logistics coordination, and order follow-up. This position demands excellent communication skills, organizational abilities, and a proactive approach to ensure efficient sales processes and customer satisfaction.
Key Responsibilities:
- Assist the sales team in processing orders, managing customer accounts, and maintaining sales records, with special attention to import-related documentation and customs procedures.
- Prepare accurate quotations for customers and follow up on payments to ensure timely collections.
- Respond promptly and professionally to customer inquiries regarding products, pricing, and order status, including import shipments and logistics updates.
- Coordinate import customs clearance and logistics with internal departments (logistics, production, finance) and external agents to ensure timely delivery and accurate invoicing.
- Prepare sales reports and monitor sales activities to support sales performance analysis.
- Maintain up-to-date knowledge of products and industry trends to assist customers effectively.
- Support day-to-day administrative duties, including document handling, correspondence, and office supply management.
Requirements
Requirements:
- Proven experience in import customs clearance and logistics coordination
- Solid experience in order follow-up for industrial manufacturing enterprises or trading companies
- Fluent English in listening and speaking (mandatory)
- Proficiency in MS Office applications and CRM/ERP software
- Detail-oriented with excellent organizational and multitasking abilities
- Ability to work collaboratively in a team environment and meet deadlines
- Customer-focused mindset with problem-solving skills
Skills Required
- Proven experience in import customs clearance and logistics coordination
- Solid experience in order follow-up for industrial manufacturing enterprises or trading companies
- Fluent English in listening and speaking
- Proficiency in MS Office applications and CRM/ERP software
- Detail-oriented with excellent organizational and multitasking abilities
- Ability to work collaboratively in a team environment and meet deadlines
- Customer-focused mindset with problem-solving skills
What We Do
Founded in 2005, Dingli Machinery Co., Ltd. is the world's leading enterprise of intelligent aerial work platforms and one of the global top three manufacturers of aerial work platforms. Dingli has established overseas R&D centers in MAGNI (Italy), MEC (USA) and TEUPEN (Germany), etc. Relying on China's intelligent manufacturing base, Dingli has built a development pattern of overseas R&D design combines China's intelligent manufacturing, and fully realized digital design as well as intelligent production. Dingli is the industry leader in new energy, the world's only manufacturer of modular boom series (16-44 meters), including electric, diesel and hybrid series, etc. All booms are suitable for container transport. The scissor series (6~32 meters) includes electric and diesel models, etc. All products have completed the electrification process with completely independent intellectual property rights.
