Sales Coordinator

Sonder is on a mission to revolutionize hospitality and make a world of better stays open to all. No two Sonders are the same – each property has a bespoke design and contains a mix of rooms, suites, and apartments. Though each Sonder is unique, our mobile app allows guests to effortlessly navigate their stay. From check-in to checkout, everything they need is just a tap away. To be better is a never-ending pursuit and revolutions don’t happen overnight. But, together, we can forever change the way people stay, for the better.

We are looking for someone who breathes hospitality operations and is energized by the opportunity to maximize, motivate, and inspire a team to deliver an amazing Sonder guest experience. Our Sonder locations are distributed across a city in different shapes, sizes, ages, and styles, and we pride ourselves on offering a hotel-like service. That’s what you’ll own.

Life at Sonder

We aspire to build a workplace where employees can thrive. Our culture shapes how we make decisions, how we conduct meetings, how we communicate, and how we treat each other. It’s the coordinated way in which we work that gives us a shot at achieving the epic tale we hope to be part of. Our Leadership Principles are a foundational part of our culture and they play a vital role in guiding the values and actions of our team members. Each of these principles is at the heart of what we do. Check out this article to find out more about our Culture and Principles.

 Coordinator, Sales Support 

As a key member of the Sonder Sales team, you will support our sales teams in two significant ways: 1. Coordinate and manage the booking process for group, corporate and extended stay reservations. 2. Coordinate B2B (Business to Business) revenue opportunities and activities as needed for the Sales Team. 

The Sales Coordinator will be a key member of our central support team responsible for processing corporate, group, social and extended stay leads, communications, and payments. As a sales support coordinator, you will be a subject matter expert in sales segments, using various sales systems, strategies and processes to convert business. The Sales Support coordinator will be agile and have a keen sense to be able to multitask these various tasks throughout their day and partner cross-functionality as needed for sales bookings.

AT SONDER YOU WILL:

• Assist sales organization and sales managers with timely processing of revenue opportunities and associated deal activities across B2C and/or  B2B reservations

• Ensure all standard sales processes are followed to accurately process revenue opportunities by segment, measure lead handle times, and track performance.

• Lead Management of B2B and B2C leads. The Coordinator will manage the process beginning to end, including lead management, guest communication, rate quoting, reservation needs, and guest follow-up. This includes but is not limited to:

  • Lead Entry of all revenue opportunities into sales CRM

  • Search availability and quote based on customer needs

  • Placing inventory holds to guarantee guest reservations 

  • Handling reservation correspondence with account and guests  and logging activities and communications in sales CRM

  • Coordinating Rooming List and Group Hold management 

  • Assisting with sales account and associated guest communications 

• Book and Coordinate activities associated converted leads 

  • Enter and complete bookings in central reservations systems 

  • Coordinate modifications associated with extended-stay reservations for B2C  individual travelers associated with or without managed accounts, including through  non-instant book channels, and/or individuals passed to Sales from the Customer Guest Support (CGS) or city teams. 

  •  in-house extended stay reservation extension requests with renewals and support(90+ days). 

• Collaborate and partner with internal cross functional teams. This includes FinOps, Local city teams and Guest Services.

• Communicate directly with account contacts and through deal support help build a strong and lasting relationship to help drive a great experience and repeat business 

• Be agile. Have a keen sense to be able to multitask various tasks throughout their day. 

WHAT WE LOOK FOR:

• Minimum of 2-4 years of customer facing experience in the hospitality, travel, or real estate industry.

• Understanding of the hotel industry’s reservations landscape with experience in group bookings

• Strong ability to see deals through from beginning to end; an organized multi-tasker who thrives on managing multiple projects at the same time.

• Super-communicator, both internally and externally, with strong interpersonal skills;  Proven ability to collaborate and build strong relationships to drive partner satisfaction and growth.

• Skilled in both Microsoft and Google suites of products, Salesforce, and other sales enablement tools. 

• Excited and passionate about Sonder, reaching Sales targets, and working cross-functionally to build a world class Sales organization!

• Passionate, positive, and ability to flex and adapt with a growing organization!

• Enjoys talking and building relationships with customers. Hospitality is part of your DNA. 

Benefits

We offer attractive employee travel perks for any Sonder location as well as competitive stock, health and lifestyle benefits. For eligible employees, benefits may include:

• Competitive compensation

• Generous stock plan

• Medical, dental and vision insurance (where applicable)

• Flexible vacation

• Wellness and volunteering days

• Annual free credits and discounts to stay in Sonders

• Workplace flexibility (for remote-specified positions only) #ABetterWaytoWork

Learn More About Sonder

• Corporate Responsibility & Sustainability

• Data Privacy Policy

• Blog: Sonder Stories

• Instagram: @sonderstays

Equal Opportunity

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other classification protected by applicable state, federal or local law. Extend Hospitality To All is one of Sonder’s Leadership Principles. Living up to that principle means fully embracing diversity: ensuring that all of our employees, guests, partners, and communities feel safe, respected, included, cared for, and empowered. 

As part of our commitment to creating a workplace open to all, we have created Sonder Circles, also known as employee resource groups. These groups aim to foster a diverse, equitable, and inclusive workplace aligned with the communities they serve. 

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected].