The Role
Supports branch sales operations by processing quotations, sales and purchase orders, managing customer accounts, following up quotations, expediting orders, handling returns, supporting tenders, and maintaining accurate records. The role builds customer and supplier relationships, assists business development activities, contributes to process improvements, and maintains compliance with company health and safety procedures.
Summary Generated by Built In
Location: Stirling
Department: Wholesale
Type: Full Time
Reporting to: Branch Manager
Dron & Dickson are looking for a Sales Coordinator to support branch operations and deliver a high standard of service to customers. This role plays a key part in coordinating the sales process, managing customer accounts, and supporting overall branch performance.
Key Responsibilities
Why join us?
You’ll be part of a technically strong, collaborative engineering services team with the opportunity to influence growth, shape client solutions and contribute to continuous improvement across the business.
Recruitment Agency Notice:
We are recruiting for this position directly and are not seeking agency support.
Department: Wholesale
Type: Full Time
Reporting to: Branch Manager
Dron & Dickson are looking for a Sales Coordinator to support branch operations and deliver a high standard of service to customers. This role plays a key part in coordinating the sales process, managing customer accounts, and supporting overall branch performance.
Key Responsibilities
- Provide a professional and efficient service to customers, suppliers and internal teams
- Process quotations, sales orders and purchase orders accurately and in line with company procedures
- Manage assigned customer accounts and identify opportunities to improve performance
- Follow up quotations to maximise conversion and remain competitive
- Expedite customer and supplier orders where required
- Manage returns and non-conformances, ensuring timely resolution
- Support tender submissions (ITT responses) and assist Business Development Managers where needed
- Maintain accurate records and support ongoing system and process improvements
- Build and maintain strong relationships with customers, suppliers and colleagues
- Support continuous improvement across systems and processes
- Undertake ad hoc duties as required, including occasional travel and networking
- Comply with all company policies and procedures within the integrated management system
- Support a safe working environment and meet all health and safety requirements
- Act with integrity and complete all required training
- Strong communication and interpersonal skills
- Good organisation and time management
- Customer-focused approach
- Confident using IT systems
- Able to work under pressure and manage competing priorities
- Proactive and solutions-focused mindset
- Committed to personal development and continuous improvement
- Minimum GCSEs (or equivalent)
- CompEx Foundation (preferred)
- Customer Service, Anti-Bribery and Anti-Slavery training (or willingness to complete)
Why join us?
You’ll be part of a technically strong, collaborative engineering services team with the opportunity to influence growth, shape client solutions and contribute to continuous improvement across the business.
Recruitment Agency Notice:
We are recruiting for this position directly and are not seeking agency support.
Skills Required
- Strong communication and interpersonal skills
- Good organisation and time management
- Customer-focused approach
- Confidence using IT systems
- Ability to work under pressure and manage competing priorities
- Proactive and solutions-focused mindset
- Commitment to personal development and continuous improvement
- Minimum GCSEs or equivalent
- CompEx Foundation
- Customer Service, Anti-Bribery and Anti-Slavery training, or willingness to complete
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The Company
What We Do
Dron & Dickson is a UK specialist electrical supply and engineering services company focused on harsh, hazardous and industrial environments. It supplies electrical products from leading manufacturers and provides integrated procurement, installation, inspection and maintenance services. The company supports clients globally, including sectors such as oil and gas, renewable energy, marine, distilling and shipbuilding, helping keep operations safe, compliant and efficient.
