Job Title: Retail Sales Consultant
Reports to: Team Leader
Location: UAE
Business Unit: Trading
Role Purpose
To offer exceptional customer service while maximizing all sales opportunities.
Key Accountabilities
- Deliver excellent customer service.
- Follow the sales process to maximize sales.
- Understand features and benefits of all Travelex product lines.
- Use every opportunity to upsell and cross-sell.
- Recognize warning signs of questionable transactions and mitigate potential risks.
- Adhere to promotional marketing offers.
- Manage till stocks effectively.
- Achieve individual KPIs and sales targets.
- Investigate and report overages and shortages.
- Comply with company and location policies and procedures, including:
- Audit
- Risk
- Health & Safety
- Security
- Customer service requirements
- Ensure legal and corporate compliance.
- Maintain high standards of store housekeeping and presentation.
- Contribute positively to team success.
- Complete all required training within specified timelines.
Role-Specific Experience and Skills
- Experience in retail, cash handling, and/or banking.
- Strong customer service skills.
- Good numerical ability.
- Sound knowledge of products, services, and procedures.
- Experience working with computer systems.
- Ability to work independently and as part of a team.
- Attention to detail in routine activities.
- Flexibility to work various shifts and locations.
- Proficiency in English.
General Experience and Personal Qualities
Leadership
- Self-aware with a high degree of personal and professional integrity.
Commercial Acumen
- Protect the business by ensuring procedural compliance, managing risks, and escalating issues to safeguard Travelex’s reputation.
Strong Relationships
- Ability to build and manage relationships, developing trust and credibility with:
- Customers
- Partners
- Peers
- Teams
- Internal and external stakeholders
- Proactively share best practices to drive continuous performance improvement.
Top Skills
What We Do
Founded in 1976 Travelex has grown to become one of the market leading specialist providers of foreign exchange products, solutions and services, operating across the entire value chain of the foreign exchange industry in more than 20 countries. We have developed a growing network of over 1,550 sites, including stores and ATMs, in some of the world’s top international airports and in major transport hubs, premium shopping malls, high street locations, supermarkets and city centres. Travelex has built a growing online and mobile foreign exchange platform, and we also process and deliver foreign currency orders for major banks, travel agencies and hotels worldwide. In addition, we source and distribute large quantities of foreign currency banknotes for customers on a wholesale basis - including for central banks and international financial institutions. We also offer a range of remittance and international money transfer products around the world.
