Come work for Travelex, the world’s largest foreign exchange company! Founded in 1976, Travelex has over 1,100 stores across the globe. We are passionate about retail and travel, but most importantly, we pride ourselves on providing the best customer service in the industry as we play a vital part in our customer’s travel journey.
The opportunity: You are a self-motivated, friendly retailer/customer service expert seeking a new challenge to join our Retail Team. You will be the face of Travelex, representing our brand by promoting our exciting travel money products, exceeding customer expectations, and owning the Travelex store like it’s your own.
Key accountabilities:
· Deliver excellence in customer service and achieve individual KPIs/targets
· Maximize sales and promote to all customers our Travelex product range
· Embrace the digital mindset via social media – Google reviews/Facebook/Instagram
· Monitor stock levels and fully investigate overs and shorts (differences) and report
· Comply with all company and location policy and procedures, including legal requirements
Your experience:
· Passion for Travel and positive can-do attitude
· Excellent verbal communication and written comprehension skills
· Able to work independently and as a member of a team
· Enjoys working with numbers and detail in a structured environment
· Retail, cash-handling, and/or banking experience is desirable (but not essential)
· Ability to handle routine activities with attention to accuracy and detail
· A strong record of performance delivery through increased sales and/or performance against KPIs
· Ability to build and manage relationships across all levels, internally and externally
At Travelex, our colleagues are our core. You will be joining a workplace that offers:
· Development opportunities that will see you thrive and advance your career
· Comprehensive training conducted by specialised trainers
· A positive and team-oriented workplace culture that values work-life balance and is inclusive and supportive
· Ongoing benefits such as Paid Parental leave, health & well being programs, social club and more
What We Do
Founded in 1976 Travelex has grown to become one of the market leading specialist providers of foreign exchange products, solutions and services, operating across the entire value chain of the foreign exchange industry in more than 20 countries. We have developed a growing network of over 1,550 sites, including stores and ATMs, in some of the world’s top international airports and in major transport hubs, premium shopping malls, high street locations, supermarkets and city centres.
Travelex has built a growing online and mobile foreign exchange platform, and we also process and deliver foreign currency orders for major banks, travel agencies and hotels worldwide. In addition, we source and distribute large quantities of foreign currency banknotes for customers on a wholesale basis - including for central banks and international financial institutions. We also offer a range of remittance and international money transfer products around the world.
