Introduction to the job
Deal with major account customer OR standard service deals OR set of problems with clear scope. Finds solutions to problems with a defined scope and support execution. These may be new problems but are usually defined by a contained nature or a limited level of variables or uncertainties
Customer Stakeholder Management
*Customers at engineering and management level
*Communication is focused on responding to queries and providing sound technical rationales to support plans and business cases
Role and responsibilities
Customer Roadmap Enablement
Supports customers’ roadmap Enablement for future products by responding to inquiries on roadmap priorities and identify opportunities in local context; for IB&S, by identifying opportunities, leveraging analyses on fab operations and IB&S performance in local context
Collects and communicates the current and near future technical requirements of customer. Supports collection and consolidation of customer input for ASML’s roadmap and share this with senior stakeholders to include customer voice, and/or to prepare for senior customer meetings (e.g., TRM). Supports technical feasibility assessment, customer-specific product configuration, and validation of system performance for new products and/or IB&S product performance. Collaborates with CS Apps in the field
Internal Stakeholder Management
Interaction with peers within ASML. Communication is focused on alignment and coordination. Has a contribution on TRM discussions
Business Development Pipeline
Supports in demonstrating how performance or cost gaps can be resolved by new products in the local customer context, by working together with the New Systems Account Manager; by IB&S products in the local customer context, by working together with the IB&S Account Manager. Supports negotiations on product specifications and/or
on SLAs and adjustments to the customer’s installed base. Supports the follow-up with customers on satisfaction of technical performance. Supports on CS node transition requirements (e.g., support on CS resource availability for upgrades)
Represent Voice of Customers
Supports to bring voice of the customer towards BLs / sectors on customer requirements. Supports senior managers and Sales Operations to prepare for PGP meetings by providing customer roadmap requirements on new systems and/or IB&S. Supports discussions with BLs on D&E investment for new systems and/or Installed Base & Service
Customer Satisfaction
Ensures customer satisfaction on meeting technical requirements for new products. Ensures performance of installed base & Service products in customer fabs
Education and experience
Bachelor Degree, 10 or more years of semiconductor work experience
Other information
Inclusion and diversity:
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.
This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.
Inclusion and diversityASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.
Need to know more about applying for a job at ASML? Read our frequently asked questions.
Skills Required
- Bachelor Degree
- 10 or more years of semiconductor work experience
- Legally authorized to access controlled technology prior to beginning work
- Experience managing customer stakeholders at engineering and management levels
- Experience enabling customer roadmaps, collecting technical requirements, and supporting technical feasibility and performance validation
ASML Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ASML and has not been reviewed or approved by ASML.
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Healthcare Strength — Health coverage is broad and employer‑funded to a significant degree, with multiple plan options plus mental health and wellness resources. Complementary offerings like onsite/virtual care, HSA contributions, and a gym subsidy strengthen the overall medical package.
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Parental & Family Support — Family‑forming benefits include paid parental leave, adoption assistance, IVF coverage, and practical supports like lactation rooms and milk‑shipment for travel. These provisions indicate substantial caregiving support across life stages.
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Leave & Time Off Breadth — Paid time off can reach a high ceiling when combining vacation and company holidays, with accruals increasing by tenure. Flexible workplace policies and a vacation sell‑back option add usability to the time‑off program.
ASML Insights
What We Do
ASML is a high-tech company, headquartered in the Netherlands. We manufacture the complex lithography machines that chipmakers use to produce integrated circuits, or computer chips. Over 30 years, we have grown from a small startup into a multinational company with over 60 locations across Europe, Asia and the US. Behind ASML’s innovations are engineers who think ahead. The people who work at our company include some of the most creative minds in physics, electrical engineering, mathematics, chemistry, mechatronics, optics, mechanical engineering, computer science and software engineering. Because ASML spends more than €2 billion per year on R&D, our teams have the freedom, support and resources to experiment, test and push the boundaries of technology. They work in close-knit, multidisciplinary teams, listening to and learning from each other.
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