The Role
Handle inbound/outbound customer communication via phone and face-to-face; collect and process data for management analysis; perform basic math for discounts/commissions; follow work procedures and instructions; maintain positive team interactions; work primarily in-office with occasional outdoor customer meetings and variable hours including evenings, weekends, and holidays.
Summary Generated by Built In
Preferred Qualifications
Competencies
- Excellent communication skills, both oral and written, with the ability to effectively communicate with customers via face-to-face, phone, or other means of communication.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Ability to process data and organize it for management analysis.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages
- Ability to understand and follow work rules and procedures
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
- Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
- Ability to interact well with others and be a positive influence on employee morale throughout the organization
Work Environment/Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Light Work- lifting no more than 20 pounds at a time and/or frequent lifting or carrying of objects weighing up to 10 pounds.
This position may involve long periods of sitting
This position involves repetitive motion.
This position requires the ability to climb stairs and may be required to stoop and kneel infrequently
This position requires the ability to hear and talk
This position is primarily located in an office environment, with heating and air conditioning but the position requires the ability to meet with customers outside and may be subject to extreme cold or heat for short periods of time.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Light Work- lifting no more than 20 pounds at a time and/or frequent lifting or carrying of objects weighing up to 10 pounds.
This position may involve long periods of sitting
This position involves repetitive motion.
This position requires the ability to climb stairs and may be required to stoop and kneel infrequently
This position requires the ability to hear and talk
This position is primarily located in an office environment, with heating and air conditioning but the position requires the ability to meet with customers outside and may be subject to extreme cold or heat for short periods of time.
Position Type/Expected Hours of Work
Work evening, weekend, and holiday work hours as required.
Work evening, weekend, and holiday work hours as required.
Required Education and Experience
High school diploma or the equivalent and one year related experience; equivalent combination of education and experience.
High school diploma or the equivalent and one year related experience; equivalent combination of education and experience.
Preferred Education and Experience
Associate's degree (A. A.) or equivalent; or one to two years of related experience and/or training; or equivalent combination of education and experience.
Associate's degree (A. A.) or equivalent; or one to two years of related experience and/or training; or equivalent combination of education and experience.
Skills Required
- Excellent oral and written communication skills
- Ability to define problems, collect data, establish facts, and draw valid conclusions
- Ability to process and organize data for management analysis
- Basic math skills: add, subtract, multiply, divide, compute rates, ratios, percentages, interpret graphs
- Ability to calculate discounts, interest, commissions, proportions, and percentages
- Ability to understand and follow work rules, procedures, and detailed instructions
- Ability to interact well with others and positively influence employee morale
- Ability to lift up to 20 pounds and frequently lift/carry up to 10 pounds; long periods of sitting; repetitive motion; occasional climbing stairs, stooping, kneeling; ability to hear and talk
- Work evening, weekend, and holiday hours as required
- High school diploma or equivalent
- One year related experience or equivalent combination of education and experience
- Associate degree or 1-2 years related experience (preferred)
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The Company
What We Do
Penske Automotive Group (PAG) is an industry-leading transportation services company that operates more than 350 automotive retail and service locations. The company focuses on the sale and service of vehicles, providing a wide network of professional automotive care. They are committed to workforce diversity and offer various career pathways in sales, management, customer service, and automotive repair and services.
