Description
The primary function of this role is assisting patients of Optical Outlets while supporting the Doctor and Office Manager.
Essential Functions
Attract and retain customers by providing unsurpassed customer service
Greet customers and explain the process in a transparent way
Assist patients with merchandise selection, fitting frames, and dispensing eyewear
Solve visual problems or challenges for customers
Managing customer transactions at time of purchase
Serve as a center of excellence for others with a focus on Right the First Time providing outstanding patient satisfaction from the first interaction
Assist customers in selecting frames and lenses that are best suited for their vision, lifestyle, and budgetary needs. Suggest improvements and recommend solutions to problems
Assist other retail associates with difficult and complex areas of customer product needs and prescriptions
Handle tasks such as taking and recording measurements, adjusting, or fitting eyewear carefully and correctly, ensuring details are thorough and exact
Inform Office Manager of any office problems noted by staff, doctors, or patients
Perform all tasks assigned by Office Manager
Requirements
Job Specifications
Typically has the following skills or abilities:
One to two years of experience in related field
Working knowledge of MS Office package
Demonstrated ability to successfully perform multiple tasks in a fast-paced environment
Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquiries
Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made
Excellent interpersonal and rapport-building skills
Ability to ask appropriate and relevant questions to identify customer needs
Proven problem-solving, negotiations, and decision-making skills
Ability to use appropriate discretion and judgment in applying customer/call handling guidelines
Ability to listen, process transactions and interact with customers simultaneously in a fast-paced environment
Preferred Skills
Experience as an Optician with an active Florida License
Bilingual English and Spanish
Working Conditions
The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust etc.
The above information on this description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job grade.
VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
The compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding Optical Outlets benefits, please visit opticaloutlets.com/careers
Skills Required
- 1-2 years of experience in a related field
- Working knowledge of MS Office package
- Ability to perform multiple tasks in a fast-paced environment
- Effective verbal communication skills
- Effective written communication skills
- Excellent interpersonal and rapport-building skills
- Ability to ask appropriate questions to identify customer needs
- Proven problem-solving, negotiation, and decision-making skills
- Use discretion and judgment in applying customer/call handling guidelines
- Ability to listen, process transactions, and interact with customers simultaneously
- Experience as an Optician with an active Florida License
- Bilingual English and Spanish
What We Do
Optical Outlets is a Florida-based optometric retail chain founded in 1987 that operates dozens of locations across the state. The company provides comprehensive eye care services including eye exams, prescription eyeglasses, contact lenses, and optical lab services, and sells designer and value eyewear. Optical Outlets was acquired by iCare Health Solutions (a VSP Vision company) and continues operating under its brand.
