The Role
As a Sales Associate, you will provide excellent customer service, restock merchandise, maintain a tidy store, and assist in sales transactions while sharing your pop culture knowledge.
Summary Generated by Built In
Join the loudest store in the mall! We're looking for music and pop culture fanatics to help create the best experience for our customers. As a Hot Topic Sales Associate, you'll be a huge part of our success by providing the best customer service, ensuring that fellow fans can get their hands on the merch they love. You'll share your fandom knowledge, stock and replenish products, and help merchandise the store in a visually appealing way, all while being hyper-focused on the in-store experience.
WHAT YOU'LL DO
- Provide an amazing shopping experience that will encourage customers to return. They'll be impressed by your product knowledge, customer experience skills, and use of the Force
- Cover the sales floor zone and ensure that assigned areas are up to visual standards
- Work the register - you'll use your fandom knowledge to process sales transactions and drive add-on sales using additional benefits such as BOPIS and curbside pickup Assist with planogram changes including store map, wall, fixture, & merchandising mix
- Let your voice be heard! You'll communicate fashion & music trend information to management and respective HQ partners
- While we welcome wizards, we don't like it when spells are stolen. You'll work with Store Management to ensure there's no misuse of spells and wizardry around theft
- Support the maintenance of the mother ship; you'll help keep the stock room organized and the store tidy
- Smells like Team Spirit – you love communicating and working as a team to get the job done
- Any other activities as assigned by your Store Leader
WHAT YOU'LL NEED
- Previous experience working in a retail environment. If you love music and pop culture, you're in the right place!
- Superpowers in providing customer service and selling
- You'll have to be at least 16 years of age to join the fandom force
- Avenger-like collaboration and communication skills
- The usual retail stuff (with or without reasonable accommodation): able to navigate your way around the store, merchandise product utilizing approved store equipment, and pack and unpack boxes of awesome merch that may weigh up to 50 pounds
Skills Required
- Previous experience working in a retail environment
- Superpowers in providing customer service and selling
- Collaboration and communication skills
- Ability to navigate the store and utilize store equipment
- Able to pack and unpack boxes weighing up to 50 pounds
Am I A Good Fit?
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The Company
What We Do
BoxLunch is a specialty retailer founded in 2015 that offers a curated collection of licensed and non-licensed pop culture merchandise, including apparel, accessories, and collectibles. The company operates both physical stores and an e-commerce platform. A core part of its mission is its 'Get Some, Give Back' program, where it partners with Feeding America to provide meals to people in need for every $10 spent.
