JOB SUMMARY
The Sales Associate is responsible for supporting the smooth operation of the retail store. This role involves stocking inventory, maintaining store cleanliness, providing excellent customer service, and handling financial transactions.
KEY RESPONSIBILITIES:
- Conduct daily activities to ensure efficient store operations.
- Stock shelves and monitor inventory levels.
- Maintain a clean and organized store environment.
- Deliver outstanding customer service and address any customer concerns.
- Process financial transactions accurately and efficiently.
All activities will be performed in support of the strategy and vision of the organization. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. All activities must comply with Equal Employment Opportunity laws, HIPAA, ERISA, and other regulations.
EDUCATION AND EXPERIENCE
- One (1) or more years’ Experience working in retail environment (Preferred)
- No Licensure or Certification Required.
JOB REQUIREMENTS
- Active Listening
- Demonstrating Ongoing Value
- Ability to take initiative
- Multitasking and Prioritization
- Operational Excellence
- Time Management
- Practices and exhibits proper customer service and suggestive selling techniques.
- Full compliance with company uniform policy.
- Understand compliance with clocking in and out on the store's computer system.
- Must be able to lift, stand and remain active for the duration of the shift, with frequent movement around the store to assist customers and maintain store image to company standards.
- Must have a form of communication to be reached.
- Knowledge of procedures and operation of the following: cash register, SNAP purchases, cash control policy, safe drop procedures, selling and cashing lottery and lotto tickets, beer, and wine sales, completed a certified alcohol sellers' training program, tobacco, and money order sales.
While this job description aims to provide a comprehensive overview of the role, it may not detail every task or responsibility required.
Any salary or hourly range listed reflects OXXO USA’s good-faith estimate at the time of posting and applies only to this market. Actual compensation may vary based on factors such as experience and business needs. Additional compensation and benefits may apply. The Company reserves the right to modify compensation and benefits at its discretion, consistent with applicable law.
Skills Required
- One or more years of experience working in a retail environment
- Active listening and customer service skills
- Ability to take initiative and multitask
- Knowledge of cash register operations and compliance with cash control policies
What We Do
With over 24,000 stores across Latin America and now expanding into the U.S., OXXO has been a trusted name in convenience retail since 1978. Backed by FEMSA, we’re committed to delivering fast, friendly service while creating meaningful impact in the communities we serve. Join us as we grow across the U.S. and help shape the future of retail through innovation, inclusion, and purpose.
