Department: Operations
Title: Sales Associate
Reports to: Store Management
FLSA Status: Non-Exempt / Part-Time
Location: In Store
JOB SUMMARY:
The Sales Associate is responsible for playing a critical role by delivering excellent customer service and by
having knowledge of the merchandise to achieve excellent customer satisfaction. This position requires a
proactive and vigilant individual who will remain highly engaged with customers, demonstrate integrity,
effective communication skills, and the ability to work effectively in a dynamic retail setting. The Sales
Associate will play a critical role in building a positive work culture, driving employee involvement, and
supporting change management efforts within the retail organization.
DUTIES/RESPONSIBILITIES:
• Processes freight
• Assisting with price changes/markdowns
• Balances register according to company policy
• Bags merchandise efficiently when completing a customer's transaction
• Handles all cash, checks and credit cards correctly and by company policy
• Obtains management approval when needed for returns, voids and checks
• Handles maintenance and housekeeping duties as assigned
• Provides proper customer service such as, but not limited to, greeting customer, abides by fitting room
policies, rings customer in a timely fashion, thanks customer for shopping at store and invites them to
return
• Follows all safety procedures
• Must keep a professional, neat appearance, including wearing a name tag
• Assists management in merchandising sales floor according to stock level.
• Explains our exchange/refund policies to customers after transactions.
• Responsible for assisting Store Manager with Loss Prevention procedures, including preventing
shoplifting and cash losses, reporting incidents of theft or dishonesty and following all current
operational policies.
• Performs other duties as may be assigned.
REQUIRED SKILLS/ABILITIES:
• Excellent communication and organizational skills.
• Ability to work a flexible schedule including nights and weekends.
• Ability to perform mathematical calculations such as addition, subtraction, multiplication, division,
and percentages.
EDUCATION/EXPERIENCE:
• High school diploma or equivalent
PHYSICAL REQUIREMENTS:
Sales Associates must work their scheduled hours per week and perform the essential physical functions listed
below with or without accommodation.
• Squat/Kneel/Stoop (Frequent to continuous)
• Stand/Bend/Walk (Frequent to continuous)
• Twist (Occasional to Frequent)
• Reach above shoulder (Occasional to Frequent)
• Lift/Carry (Occasional to Frequent)
• Push/Pull (Occasional to Frequent)
• Use of hands (manual dexterity, grasping (Frequent to Continuous)
GENERAL INFORMATION:
The above statements are intended to describe the general nature and level of work being performed by
individuals assigned to this position. They are not intended to be an exhaustive list of all duties,
responsibilities, and skills required of personnel so classified. Equal employment opportunities are provided
to all employees and applicants for employment. Discrimination and harassment of any type without regard
to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual
orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
is prohibited
What We Do
Citi Trends is a high growth, publicly held retail brand with a fleet of 600+ Stores across 33 States. We are the leading specialty value store for African American and Latinx Families with a rich history of catering to under resourced communities on a path to grow to $1 Billion in sales by 2023. We have delivered consistent positive comparable stores sales increases in fourteen of the last sixteen quarters. Our track record of delivering eight straight years of profitability coupled with no debt allows us to invest in people, systems and infrastructure to scale our business. We carry a world-class assortment of branded and private branded merchandise across apparel, accessories, footwear and home that is showcased in an inviting store environment staffed by friendly associates. The Citi Trends experience works in rural, suburban and urban communities with the potential to grow to 1,000 stores to serve our loyal and expanding customer base. Our long-range plan calls for more than 20% compounded annual growth in both operating income and EPS. We are actively building our team of diverse leaders in a culture filled with passion, collaboration, agility and customer obsession and will continue to uphold our longstanding commitment to diversity and inclusion.
