Sales Associate

Description

Sales Associates are critically important to our growth and success. Our vision is to be the premier and sought-after employer known for providing high-quality service, to be profitable in all we do, and to have a healthy culture rich in safety, mutually beneficial relationships, and continuous improvement. As a Sales Associate, you will create, maintain and expand relationships with current customers, be responsible for achieving contract renewals, meeting sales quotas, and identifying enhancement opportunities. Upholding our core values as a brand ambassador when attending network events while establishing, building, and managing customer and network partnerships. 

KEY ROLES & RESPONSIBILITIES. 

Sales Quotas 

• Meet or exceed quarterly and annual sales targets established by each division. 
• Responsible for generating sales in snow removal, lawn maintenance, and landscape design/build services. 
• Prepare and deliver accurate contract proposals, bids, and agreements aligned with client needs and budgets. 
• Create material takeoffs based on design plans to support proposal development. 
• Present and pitch landscape services to prospective clients, highlighting tailored solutions and unique service offerings. 

Client-Facing Expectations / Account Management 

• Serve as the primary point of contact for both residential and commercial clients across design-build and bid-based projects. 
• Develop and maintain long-term relationships with clients to understand and respond to their evolving needs. 
• Conduct regular site visits to monitor project progress, gather feedback, and identify opportunities for enhancements or additional services. 
• Proactively manage a portfolio of client properties by identifying concerns, recommending improvements, and ensuring ongoing satisfaction. 
• Ensure exceptional customer service by addressing inquiries, resolving issues promptly, and building client trust. 

Communication 

• Follow up consistently with leads and clients to ensure alignment, clarity, and responsiveness. 
• Schedule and conduct site walk-throughs, delivering quarterly property analyses and updates to clients. 
• Collaborate with internal team members and departments to align efforts and maintain project momentum. 
• Attend weekly sales meetings to coordinate strategy and share updates on active accounts and prospects. 

Lead Generation 

• Actively prospect for new clients through cold calling, cold emailing, and networking. 
• Represent the company at trade shows, community events, and marketing activities to generate leads. 
• Engage in discovery conversations with prospects both in-person and over the phone to qualify and nurture opportunities. 
• Build and maintain rapport with prospective clients to keep communication lines open for future sales. 
• Identify upsell opportunities by meeting regularly with customers and understanding their evolving needs. 
• Review and act on the Accounts Receivable (A/R) report as needed to maintain strong client relationships. 
• Assist office staff with site mapping, location details, and other logistical documentation. 
• Track and manage lead interactions and client data accurately using the company’s CRM. 
• Stay informed on industry trends and market opportunities to adjust strategies and offerings. 
• Partner with production managers to address customer questions, concerns, and follow-ups. 

Snow Removal Account Management 

• Oversee all client relationships tied to winter snow removal services. 
• Manage assigned house accounts based on geographic regions set by the Sales Manager. 
• Conduct site visits for pre-season assessments and post-storm touch-ups when necessary. 
• Document all site visits and conditions thoroughly for internal debriefs and handoffs to the production team. 
• Maintain detailed records of each property’s existing conditions to ensure accurate service delivery. 

Requirements

• At least 5 years industry experience and 2 years sales experience
• Proven ability to meet $1 - $2M annual sales goals
• Valid driver's license