We are seeking an experienced Sales Associate to join the team at Dover Street Market. This role involves cultivating and maintaining relationships with clients both in-store and remotely. You will introduce the space to your existing clientele, offering unparalleled customer service to meet and exceed the company’s financial targets.
Roles and Responsibilities:
- Act as a general brand ambassador, expertise in the various brands, space and product.
- Ensuring the best levels of customer service at all times.
- Engaging with the wider store team/VIP team through dedicated styling packs. Working in
accordance with the VIP stylist team and tailoring specific material to be used in order to engage
with various client profiles. - Liaising with Merchandise team - prepared to provide buying feedback at the end of the season or
during buying trips to ensure an informed buy. Maintain a consistent, weekly correspondence
with the respective buyers/assistant buyers. - Ownership of VMD/Replenishment/BOH standards - ensuring the rest of the floor/store team are
understanding of the expectations set. - Sales performance (individual/space targets).
- Hosting or supporting with brand specific events.
- EOD Reporting
- Involved with staff training and ongoing presentations to store with product updates
Key Objectives:
• Space focused client book - managing own and understanding of the clients that contribute to
the general space figure.
• Less client focused more supporting
• Obtaining new and maintaining existing clients in store and remotely.
• Setting the standard of the space ensuring it aligns with the DSM standard and Values.
Skills / Knowledge:
• At least 3 years in high-end/luxury retail or relevant brand experience is advantageous.
• Specific understanding of not only DSM but CDG brands, aesthetic, consumer.
• Ability to clientele at a high level and set a clear example for other members of DSM sales team.
• Specific understanding of all collections, stock availability at DSM, experience with similar
brands is preferential.
• Client book of potential new business for DSM.
• Knowledge of Retail Pro (Not essential)
What We Offer:
- 20 days holiday plus Bank Holidays, increasing with each year of service up to 5 additional days
- A generous Clothing Allowance
- Up to 60% DSM Employee Discount
- 50% discount on all Rose Bakery food and drink
- Access to RetailTrust, our Employee Assistance Programme
- 24/7 Access to our VirtualGP service
- Cyclescheme and Eyecare Vouchers
Equal Opportunity
We celebrate the diversity of our workforce, which makes us unique, creative, and connected. As an equal opportunity employer, we ensure fair treatment for all candidates and employees. We welcome people from all walks of life and strive to make everyone feel they belong. We regularly review our recruitment and onboarding processes to be as inclusive as possible. We respect everyone’s stories and celebrate our differences.
Skills Required
- At least 3 years of experience in high-end or luxury retail, or relevant brand experience
- Understanding of Dover Street Market, Comme des Garçons brands, aesthetics, and consumers
- Ability to manage clientele at a high level and set a clear example for other sales team members
- Understanding of collections and stock availability at Dover Street Market
- Client book with potential new business for Dover Street Market
- Experience with similar brands
- Knowledge of Retail Pro
What We Do
Dover Street Market is an avant-garde multi-brand concept retailer founded in 2004 by Rei Kawakubo and Adrian Joffe. It merges high fashion and streetwear with art installations, acting as a stockist for Comme des Garçons and other curated luxury and urban brands. It operates globally with stores in cities including London, New York, Tokyo, Singapore, Beijing, Paris, and Los Angeles.
