Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.
As an Ambassador of the Maison, he/she ensures a unique client experience before, during and after a sale and proactively develops his/her client portfolio. He/she also participates to the daily boutique operations.
KEY RESPONSIBILITIES
Sales Achievements
•Ensures a unique and exceptional client experience during a sale
•Masters perfectly the steps of a sale (welcome, discover and understand, convince, close and develop)
•Adapts according to client(s) needs and motivations
•Strives to always improve and surprise the client(s)
•Deals with ease during negotiations and objections
•Transmits the passion and values of the Maison
•Acts as the privileged contact for the client(s) in case of After Sales
•Meets individual and boutique targets, both quantitative and qualitative
Client Relationship & Portfolio Development
•Cultivates strong client relationships and develops client loyalty
•Efficiently develops the client portfolio
•Executes targeted CRM actions
•Participates to client events and acts as an Ambassador of the Maison
Daily Boutique Operations
•Respects all brand and boutique policies and procedures
•Participates to inventories
•Participates to the set up and breakdowns at opening and closing of the boutique
•Participates to the implementation of Visual Merchandising guidelines
•Assists with special projects when requested
PROFILE
We are looking for candidates with previous experience hospitality sector or in luxury Retail; good interpersonal and communication skills are required as well strong attention to detail and customer needs. Team-Player approach and Fluent in English and Italian.
Salary Range 26K – 34K EUR
Commission Scheme
6 EUR Meal Voucher per working day
#Richemont #WeCraftTheFuture
Skills Required
- Previous experience in the hospitality sector or luxury retail
- Good interpersonal and communication skills
- Strong attention to detail and customer needs
- Team-player approach
- Fluent in English and Italian
What We Do
Richemont is a leading luxury goods group that owns prestigious Maisons recognised for excellence in jewellery, watches, fashion and accessories. Its central and regional functions guide, support and challenge these Maisons and businesses, helping them design timeless creations and innovative services while preserving their unique heritage. The Group also helps them thrive in new and existing markets, maintain high service standards and embed sustainable practices across operations.
