At SUMMIT One Vanderbilt, we believe in creating an environment that takes our guests on a journey of emotional and physical connections. It is our promise that we will deliver this experience every day by making sure that we are unified in our values, of Attitude, Creativity, Safety, and Professionalism.
Position Summary
The Sales Ambassador is responsible for actively selling a high volume of Ascent ride tickets and related ticket offerings in a fast-paced, guest-facing environment. This role is measured on consistent ticket sales volume, conversion, and revenue generation across daily, weekly, monthly, and annual goals.
Key Responsibilities
- Upsell Ascent ride and add on tickets to guests accurately and efficiently
- Identify upselling opportunities through guest interaction
- Drive strong daily ticket sales volume and meet or exceed established sales targets across daily, weekly, monthly, and annual goals
- Maintain strong knowledge of ticketing options, pricing structure (non-peak, peak, peak-plus), and daily availability
- Engage with diverse groups of guests, explain ticket options, and recommend upgrades or add-ons when appropriate
- Process transactions using the designated Point of Sale (POS) system in compliance with company policies
- Maintain strong knowledge of ticketing options, pricing structure (non-peak, peak, peak-plus), and daily availability
- Maintain a welcoming and enthusiastic disposition while engaging with guests
- Resolve guest questions and concerns with courtesy and urgency
- Support promotional efforts and encourage repeat visits or future purchases
- Expected to stand and remain on feet for 90% of the work shift while performing the essential duties of the position
- Collaborate closely with Guest Services and Security teams to manage guest flow and demand
Additional Responsibilities
- Must be adaptable in sales approach by catering sales to guest interests
- Utilize storytelling to engage guests and enhance sales experience
- Required to work weekends, evenings, and holidays
Physical Demands
- Remain on feet approximately 90% of the work shift
- Move efficiently within the ticketing area and interact with guests throughout the day
- Always maintain a professional appearance and demeanor
Qualifications
- Prior experience in sales, admissions, retail, hospitality, or attractions preferred
- Strong communication, persuasion, and guest service skills
- Ability to work in a fast-paced, high-volume environment
- Comfortable being measured against sales targets and revenue goals
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SUMMIT One Vanderbilt is proud to be an equal opportunity employer. Our commitment to diversity and inclusion is reflected in who we are, what we do, and the experiences we deliver. We sincerely value diversity with regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, and all the other characteristics that make us unique.
Skills Required
- Operate designated Point of Sale (POS) system to process transactions
- Strong communication, persuasion, and guest service skills
- Ability to work in a fast-paced, high-volume environment
- Comfortable being measured against sales targets and revenue goals
- Maintain strong knowledge of ticketing options, pricing structure, and daily availability
- Ability to upsell and identify sales opportunities through guest interaction
- Resolve guest questions and concerns courteously and urgently
- Required to work weekends, evenings, and holidays
- Remain on feet approximately 90% of the work shift
- Prior experience in sales, admissions, retail, hospitality, or attractions
What We Do
SUMMIT One Vanderbilt is an immersive observation deck and cultural landmark located atop the One Vanderbilt skyscraper in Midtown Manhattan. By blending art, technology, and architecture, it offers visitors a multi-sensory experience through curated installations and the Ascent—the world's largest external all-glass elevator. The venue aims to transcend the traditional observatory experience, inviting guests to explore the city's skyline from a new perspective.
