Sales Associate

Customer Service Expectations 

Serving customers at Goodwill has never been more rewarding.  Whether serving our guests with their shopping experiences, assisting someone in our community to better their life, or helping your fellow coworker to exceed, Goodwill is about reaching out and making a difference. 

Diversity, Equity, And Inclusion Expectations 

Goodwill is committed to fostering a culture of dignity and trust where all individuals feel respected and valued.  The sum of individual differences, life experiences, knowledge, background, education, unique capabilities, and talent converge to create an environment of inclusivity, equity, and excellence. 

Safety Expectations 

At Goodwill, safety is everyone’s job.  Ensuring a workplace where people can grow and enrich themselves and others by giving can only happen if our environment is secure and safe.  Being compliant with safety rules, policies, procedures, and regulations, while assessing and eliminating workplace hazards, is essential to our business and delivering our mission. 

Job Knowledge 

Possesses comprehensive, functional and technical knowledge and skills to perform at a high level of accomplishment. Discerns how the job relates to other functions within the department and Goodwill operations.  Follows policies, procedures, and safety protocols. 

Dependability 

Meets deadlines and works autonomously.  Focused, punctual, and maintains consistent 

attendance.  Accountable and can be relied upon during challenging and unexpected  

situations. 

Service Oriented 

Supports, assists, and advises internal and external customers in a timely manner displaying proactive and reactive behaviors. Demonstrates productive verbal and listening skills.  Establishes and maintains effective relationships.  Meets quality standards and evaluates customer satisfaction and results.   

Teamwork 

Works collaboratively and respectively with others and is sensitive to team member  

engagement. Communicates openly seeking and providing support.  Shares knowledge,  

provides assistance, and contributes well as a leader, facilitator, or participant. Accountable 

to team. 

Job Specific Competencies  

Initiative  

Proactively evaluates, selects and takes action to solve current and potential problems. Meets objectives with a sense of urgency. Identifies new opportunities before being asked. 

Integrity & Trust 

Displays honest, fair and ethical traits. Accountable and maintains authentic and responsible behavior. Treats people with respect. Maintains confidentiality and inspires trust of others.  

Patience 

Accepts or tolerates delays or problems without becoming anxious or unprofessional. Steadfast despite opposition, difficulty or adversity. Maintains ability to meet goals, sustain services, collaborate with coworkers, and overcome obstacles.  

Sales Skills 

Demonstrates skills and methods used in selling, persuading, pr promoting goods. Profit oriented. Aware of competition strategies and tactics in the marketplace. Aggressively makes decisions and realizes business implications. Knows product and understands Goodwill practices and trends affecting the workplace.   

Education, Experience and Requirements 

Required 

• ​​Proven reliability in meeting attendance expectations 

• ​Must be able to continuously perform repetitive work, at a set pace.  

• ​Must possess strong interpersonal skills with excellent communication skills.  

• ​Exhibits a high level of integrity and business ethics. 

• ​Exhibits a high level of adaptability and flexibility. ​ 

Preferred 

• ​​High school/ GED completion preferred. 

• ​Bilingual (English and Spanish) a plus.​ 

Environmental Factors  

• ​​Duties will be conducted at the Retail Stores, Central Warehouse, or other assigned Goodwill locations where no cooling or heating will be available. Exposure to extreme heat, cold, dust, animal hair, and sometimes humidity. ​ 

Physical Factors 

• ​​Must be able to lift, carry, push, and pull and minimum of 25 pounds. 

• ​Must be able to tolerate prolonged standing, walking, reaching, stooping, lifting, pulling, bending, kneeling.​ 

Environmental Factors  

• ​​Duties will be conducted at the Retail Stores, Central Warehouse, or other assigned Goodwill locations where no cooling or heating will be available. Exposure to extreme heat, cold, dust, animal hair, and sometimes humidity. ​ 

Physical Factors 

• ​​Must be able to lift, carry, push, and pull and minimum of 25 pounds. 

• ​Must be able to tolerate prolonged standing, walking, reaching, stooping, lifting, pulling, bending, kneeling. ​ 

Education, Experience and Requirements

Required

• Proven reliability in meeting attendance expectations. 
• Must be able to continuously perform repetitive work, at a set pace. 
• Must possess strong interpersonal skills with excellent communication skills. 
• Exhibits a high level of integrity and business ethics.
• Exhibits a high level of adaptability and flexibility. 

Preferred

• High school/ GED completion preferred.
• Bilingual (English and Spanish a plus)